Executive Officer

4 weeks ago


Croydon, Greater London, United Kingdom Brook Street NMR Full time

Job Title: Executive Officer

Job Summary: We are seeking an experienced Executive Officer to join our team at the Home Office. As an Executive Officer, you will be responsible for providing excellent customer service and administrative support to our clients.

Key Responsibilities:

  • Providing administrative support to our clients, including responding to inquiries and resolving issues
  • Managing complex customer applications and making well-judged decisions
  • Delivering against timeliness and quality targets, providing excellent customer service
  • Managing team mailboxes and drafting responses to correspondence and complaints
  • Articulating complex decisions in a concise, clear manner verbally and in writing

Requirements:

  • Being flexible and adaptable, reacting positively to changes in policies, processes and work environments
  • Demonstrating a positive attitude and willingness to act as a line manager, undertaking the appropriate responsibilities to support and manage your team
  • Ability to professionally manage own caseload, and effectively handle sensitive cases
  • Excellent written and verbal communication skills
  • Comfortable managing performance, productivity and ensuring targets are met within the team, including leading challenging conversations with colleagues
  • Strong IT skills, including being proficient in the use of MS Office packages including Word, Excel, and Outlook

Why Work with Us:

  • The opportunity to join and work in the public sector
  • Exposure to a wide range of roles within the Customer Service Group
  • Helping you to build experience, resilience, and networks to develop your career
  • Joining a professional and well-established working environment: developing yourself in a fast-paced yet immensely rewarding workplace where every day brings new opportunities

Benefits:

  • Opportunity to work in a public sector organization
  • Exposure to a wide range of roles
  • Professional working environment

Training and Development:

  • No holidays within the first 4 weeks
  • Virtual and/or face-to-face training will be delivered, and on-line/peer/manager guidance will be provided

Equal Opportunities:

  • Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy
  • As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer


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