Customer Service Representative
1 month ago
We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Daisy Communications Limited.
As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their queries are dealt with promptly and professionally.
Key Responsibilities:
- Provide timely and effective support to clients via phone, email, or other communication channels.
- Capture and accurately record client data to ensure seamless service delivery.
- Upsell and promote our range of products and services to clients, identifying opportunities to add value to their experience.
- Take ownership of client enquiries, resolving issues promptly and professionally.
- Work collaboratively with colleagues to achieve team goals and objectives.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple queries simultaneously.
- Passion for delivering exceptional customer service, with a focus on continuous improvement.
- Team player with a positive attitude and a willingness to learn and develop.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A dynamic and supportive work environment.
- Access to discounts and savings at over 1,200 retailers.
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