Senior Technical Service Manager

5 days ago

Greater Manchester, United Kingdom 300 North Limited Full time

Senior Technical Services Manager
£60,000 - £64,000 + £5,200 car allowance

This role involves leading a technical team at a large estate in Manchester, ensuring technical compliance and KPIs across the estate, delivering a strong service to the customer in planned and reactive maintenance, as well as lifecycle works.

The key part of this role is ensuring the contract does not incur financial penalties by being compliant and timely with the offering, giving a good customer experience as well as maximizing P&L on the contract. Additionally, culture is very important in this role, cultivating a positive and driven environment in which the technical team can thrive.

Benefits:

  • £5,200 car allowance
  • 5% bonus
  • Robust pension scheme
  • Life Insurance
  • 25 days holidays + 8 bank holidays

Duties of the role include:

  1. Management of 2 Technical Services Managers who will manage a 24/7 engineering provision, providing strategic staff guidance and management.
  2. Owning and managing the engineering processes on site, ensuring a high level of service and that works are done in line with KPIs and SLAs.
  3. Reporting and analysis of KPIs to identify improvements.
  4. Strategic management of the team, driving team culture as well as improvements of results and advancement of the estates.
  5. Working towards net zero targets, actively identifying opportunities to operate in a more energy-efficient manner to reduce carbon footprints and make the estate greener in its function.
  6. Working closely with HTMs to understand the depths of the contract and ensure technical compliance on the site-specific kit (including HV/LV, UPS, CHP, water, pressure systems, heating, chilling, and refrigeration).
  7. Attend high-level meetings within the business and with the client.
  8. Working alongside the SHEQ Manager to ensure all technical and hard services actions are completed in line with H&S guidelines.
  9. Working alongside the contract compliance lead to ensure KPI reporting is accurate and in line with the contract.

The ideal applicant will have the following skills and experience:

  • Mechanical or electrical background (time served).
  • Experience working in a healthcare environment with a strong knowledge of HTMs is desirable or alternatively experience working on large complex commercial estates.
  • PFI experience highly advantageous or experience of complex contracts/KPIs.
  • Good people management skills.
  • Strong strategic skills.
  • Excellent communicator.
  • Driving License.
  • Positive and motivated attitude to create a culture of going the extra mile and continuous improvement in the team.

As a Senior Technical Services Manager, you will be responsible for leading a technical team at a large estate in Manchester, ensuring technical compliance and KPIs across the estate.

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