Student Success Expert

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time
Role Summary

CV-Library seeks a motivated and detail-oriented individual to fill the role of Student Support Advisor. This is a 9-month contract position that requires excellent communication skills and the ability to work effectively in a fast-paced environment.

In this role, you will handle student-related enquiries, understand products and services, and collaborate with colleagues to deliver exceptional customer service. You will also support students into membership, ensuring alignment with membership growth and retention targets.

About the Candidate

The ideal candidate will have strong customer service experience, proficiency in using Microsoft Office (Word, Excel) and maintaining complex databases, including Microsoft Dynamics. They will also possess excellent organisational, planning, and administrative skills, allowing them to prioritise tasks and deliver results in a fast-paced environment.

As an effective team player, the successful candidate will work collaboratively with colleagues to achieve common goals. Their ability to communicate effectively, both verbally and in writing, will be essential in this role.

Job Benefits
  1. A competitive salary: £32,000 - £42,000 per annum.
  2. A standard Monday to Friday work schedule with no weekends or bank holidays.
  3. A 35 hour working week.
  4. A hybrid working arrangement with 2-3 days from home.
  5. 24 days holiday per year.
  6. A company-contributed pension scheme.
  7. Private medical insurance.

CV-Library is committed to equal opportunities for all candidates. The selection process will be based solely on individual merits and qualifications.



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