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Assistant Retail Store Manager
2 months ago
Job Title: Assistant Store Manager - Retail
Company: Major Talent
Location: Belfast
Job Type: Full-time
Industry: Retail
Job Description:
The Assistant Store Manager is a key member of the retail team, responsible for supporting the Store Manager in the day-to-day operational running of the store. This role is ideal for someone who is looking to step up into a management position and is passionate about delivering excellent customer service.
Key Responsibilities:
- Support the Store Manager: Assist the Store Manager in the overall commercial success of the store, including managing the day-to-day operations, working within company standards, strategies, and initiatives.
- Customer Service: Deliver excellent customer service standards by example, ensuring highly visible and effective customer service management.
- Team Management: Assist the Store Manager with recruiting, training, managing, and setting direction for all members of the store team to ensure high performance and productivity at all times.
- Stock Management: Assist the store manager with staff scheduling and stock ordering, ensuring that stockroom processing and replenishment procedures are in place and that recalls and transfers are completed effectively and in a timely manner.
- Visual Merchandising: Work closely with the Store Manager, Store Visual Merchandiser, and Area Manager to ensure the brand image is always showcased through outstanding visual merchandising and shop floor standards.
- Reporting and Analysis: Competently use company data systems to retrieve and review reports, ensuring that you are working commercially to drive sales.
- Flexibility: Be flexible in your approach to work in line with the needs of the business, including being flexible to travel to other stores in Northern Ireland if required to support management work in other stores or to cover absence periods of other managers.
- Keyholder Duties: Perform keyholder duties, including opening and closing the store in line with company guidelines, setting intruder alarm, and keeping store keys secure.
- Customer Complaints: Address and resolve customer complaints in a professional manner.
- End-of-Day Procedures: Process customer payments and refunds using the shop's Point of Sale (POS) system, end-of-day cashing up, float management, cash safe management, and G4S lodgements.
- Workforce Management: Utilize the SameSystem Check-In App to comply with our workforce management system for scheduling rotas, booking holidays, setting tasks, and time registration.
- Cleaning and Maintenance: Ensure end-of-day cleaning duties, including cleaning till areas, emptying bins, cleaning store fixtures and displays, as well as sweeping/hoovering and mopping the shop floor, have been completed.
Requirements:
- Experience: 2 years+ in a similar fast-paced retail role or someone who is looking to step up into an Assistant Manager role.
- Skills: Excellent customer service skills, strong communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in using company data systems.
