Field Service Engineer

3 weeks ago

Oxford, Oxfordshire, United Kingdom Executive Network Group Full time
Job Title: Field Service Engineer - Heavy Plant & Equipment

Elite Consultancy Network is seeking an experienced Field Service Engineer to join their prestigious client, a market leading dealer within the UK heavy plant market.

Key Responsibilities:
  1. Self-manage the service and repair of construction equipment, ensuring high levels of satisfaction through effective resolution of queries and regular communication with customers.
  2. Identify mechanical problems using technical knowledge and computerised diagnostic equipment, and implement effective solutions to resolve issues.
  3. Maintain a sufficient personal toolkit to enable efficient completion of tasks, and accurately complete systems and paperwork.
  4. Order parts as necessary, and return parts in a clean condition at the time of job completion to aid efficient invoicing.
  5. Assist and coach colleagues with technical support and guidance where necessary, and provide training and development opportunities to enhance team performance.
  6. Flexibility to work overtime as necessary, and to honour reasonable call out requests to ensure customer satisfaction.
  7. Attend relevant product and systems training courses to maintain a high standard of competence and stay up-to-date with industry developments.
Requirements:
  1. A formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics or related discipline (i.e. NVQ 3/C&G).
  2. Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
  3. Advanced diagnostic and trouble shooting skills, and comprehensive understanding of hydraulics, electrics and EATS.
  4. Desirable: Welding and fabrication skills.
  5. Good team worker with excellent communication and interpersonal skills.
  6. Ability to communicate efficiently with colleagues, management and customers, and to understand technical literature and systems.
  7. Problem solving ability and high level of diagnostic skills, with a focus on delivering high quality results and exceeding customer expectations.
  8. High standards and attention to detail, with a commitment to maintaining a safe and healthy working environment.
Benefits:
  1. Annual pay review.
  2. 38 hours per week, Monday to Wednesday 08.30.
  3. Overtime paid at time and a half until 12pm Saturdays, and double time after 12pm Saturdays.
  4. 25 days annual leave + 8 days bank holiday.
  5. Pension scheme with employer matching up to 5%.
  6. Medical and dental family health plan.
  7. Wellbeing App offering discounts and vouchers.
  8. Financial/Physical/Mental Health Counselling and Coaching sessions.
  9. Company bonuses.
  10. Paid door-to-door travel.
  11. Company van and fuel card.
  12. Laptop and phone.
  13. Life Assurance: 4x annual salary.
  14. 8 weeks full sick pay from day 1.
  15. Free Will writing service.
  16. Uniform and full PPE.
  17. Annual OEM training.

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