Animal Care Team Member
2 months ago
Job Summary:
We are seeking a highly skilled and compassionate Practice Administrator to join our team at Vets for Pets. As a key member of our team, you will be responsible for providing exceptional customer service, managing day-to-day operations, and ensuring the smooth running of our veterinary clinic.
Key Responsibilities:
- Provide a high level of customer service to clients and their pets, ensuring their absolute satisfaction and loyalty to our practice.
- Manage payments, bookings, and other administrative tasks with confidence and accuracy.
- Coordinate the smooth running of day-to-day routines, including managing our management system.
- Chase outstanding payments and debts, and refer clients to debt collectors as necessary.
- Support the processing of insurance claims and other financial tasks.
- Ensure compliance with Health & Safety Regulations and local policies.
- Maintain a high standard of cleanliness and presentation in the reception and other areas of the practice.
- Provide bereavement support and assistance to clients in sensitive situations.
- Adhere to and locate all Company and local policies and procedures.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Good level of computer literacy, particularly in Microsoft Excel and Word.
- Ability to work independently and as part of a team, with a calm and composed demeanor.
- High level of attention to detail, with the ability to ensure accuracy and precision in all tasks.
- Ability to multitask and adapt to changing priorities and situations.
What We Offer:
- 20% discount at the Vet Group, Pets at Home, and the Groom Room.
- Access to discounts and cashbacks.
- In-house career development opportunities.
- Pension.
- Holiday allowance (5.6 weeks holiday allowance, including bank holidays).
- Birthday off after 1 year of service.
- Cycle to work scheme.
We value diversity and inclusion in our workplace, and we welcome applications from candidates who share our commitment to these values. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we would love to hear from you.
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