Front Office Team Leader
4 weeks ago
Job Summary:
The Front Office Team Leader - Guest Experience Specialist is responsible for leading the front office team to deliver exceptional guest experiences. This role involves supervising the day-to-day operations of the front office, ensuring service standards are met, and providing support to team members.
Key Responsibilities:
- Welcome guests and provide a warm and friendly approach to ensure a memorable experience.
- Contribute to guest satisfaction by delivering high-quality services and resolving any issues promptly.
- Lead and supervise the front office team to ensure department policies and procedures are followed.
- Handle guest concerns and react quickly to ensure a positive experience.
- Ensure employees are informed daily about priorities to personalize service.
Requirements:
- Service-focused personality and strong interpersonal skills.
- Previous experience in a similar leadership role is an asset.
- Prior experience working with FOLS/OPERA or a related system at ACCOR/Hospitality is beneficial.
- Strong problem-solving abilities and the ability to lead by example.
What We Offer:
- Salary - £14.25/hour
- Free night stays in Accor hotels and up to 50% discount in any Accor Restaurant (T&C Applies)
- Talent gym access
- Stylish and functional uniform provided
- Delicious complimentary meals on duty prepared by our creative chefs
- Discounted hotel rates all over the world in Accor Hotels
- Grow your skills and learn more through our Apprenticeship
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
About Us:
Accor is an inclusive company that aims to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.
We are committed to protecting personal data and respecting the rights of candidates. Information on data processing and candidate rights is available in our Employee Privacy Policy.
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