Wakefield Cinema Operations Manager

4 days ago


Wakefield, Wakefield, United Kingdom Cineworld Cinemas Ltd Full time
About the Role

Cineworld Cinemas Ltd is seeking a talented and ambitious Cinema Experience Manager to join our team. As a key member of our operations team, you will be responsible for managing our cinema team and ensuring that we deliver exceptional customer experiences.

Responsibilities
  1. Team Leadership: Lead and motivate your team to achieve targets and improve customer satisfaction.
  2. Operations Management: Oversee the day-to-day running of the cinema, including maintenance, cleaning, and safety procedures.
  3. Financial Management: Manage cash handling, reconcile takings, and maintain accurate records of financial transactions.
  4. Customer Service: Provide excellent customer service, address customer complaints promptly, and resolve issues efficiently.
Requirements
  • Education and Qualifications: GCSE or equivalent in relevant subjects, e.g., business, management, or customer service.
  • Experience: Proven experience in a similar role, with a strong track record of delivering results and improving customer satisfaction.
  • Skills: Excellent communication and interpersonal skills, ability to work under pressure, and proficiency in Microsoft Office applications.
What We Offer
  • Salary: £38,000 - £48,000 per annum, depending on experience.
  • Holidays: 25 days annual leave, plus bank holidays.
  • Pension: Contributory pension scheme.
  • Healthcare: Cash back healthcare plan.
  • Eyecare: Eye care scheme.


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