Regional Operations Director
1 day ago
We are seeking a highly skilled Regional Operations Director to join our team in the UK. As a key member of our operations leadership, you will be responsible for driving revenue growth and ensuring customer satisfaction through exceptional service operations.
The ideal candidate will possess strong leadership experience across IT, technology, services, and operations. You will be tasked with maintaining high service quality across the regional client base while meeting key operational performance targets.
Key Responsibilities:
- Lead the development and execution of the service and support delivery strategy for the region's portfolio of products and solutions.
- Determine the optimal resource strategy, including human capital and technology, ensuring cost-effective solutions and managing third-party providers.
- Ensure the consistent adoption of standardized systems, tools, and processes for service implementation and support to minimize costs, prevent delays, and maintain customer satisfaction.
- Oversee activities related to installing, supporting, and monitoring devices, managing data flows, and documenting business requirements.
- Follow and support the direction of the EMEA PMO to enhance project management capabilities, ensuring implementation planning is aligned with RSS PMO policies.
- Provide post-sales technical support in accordance with the EMEA GSD team's guidelines.
- Develop and manage an operations dashboard, generating reports to track trends and performance from implementation to support and service.
- Continuously improve operations, reduce turnaround times, streamline processes, and deliver high-quality products, services, and customer experiences.
- Collaborate with other regional managers to share best practices and optimize service delivery operations.
Salary Range: £85,000 - £110,000 per annum, depending on experience and qualifications.
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