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Student Finance Officer

1 month ago

London, United Kingdom Victoria College of Arts and Design Full time

About the Role

Victoria College of Arts and Design is seeking a Student Finance Officer to provide high-quality student finance support to our students throughout their academic journey. The successful candidate will be responsible for delivering all student finance related activities, providing comprehensive guidance to students on their financial aid options, and processing eligibility declarations after student interviews.

Key Responsibilities

  • Support in the delivery of all student finance related activities.
  • Provide professional advice and information to current and prospective students.
  • Process eligibility declarations after student interviews and maintain accurate records.
  • Stay updated with student finance regulations.
  • Support the development and enhancement of Student Finance systems and processes.
  • Advise on tuition fees, payments, registration, funds, and bursaries.
  • Collaborate with departments like Registry, Admissions and Student Support for efficient financial processing and timely confirmation of student attendance.
  • Signpost and refer students to appropriate services within and outside the University.
  • Serve as the main point of contact between the university and its partner institutions regarding student finance, ensuring effective communication and coordination.
  • Participate in student inductions, preparing materials to simplify the finance process and explaining financial aid options.
  • Handle student finance enquiries on campus, by phone and via email.
  • Ensure accurate and timely processing of all communications and documentation related to student finance.

Requirements

  • Bachelor's degree in a relevant field, or equivalent professional experience.
  • Experience in student or academic administration within higher education.
  • Excellent customer service and communication skills, with the ability to build strong relationships.
  • Strong organisational and time-management skills, with the ability to manage competing demands.
  • Experience working under pressure and managing priorities.
  • Experience providing advice to students and applicants.
  • Excellent interpersonal skills and effective communication abilities.
  • High degree of accuracy and attention to detail.
  • Flexibility to work occasional evenings and weekends.
  • Strong IT skills, including proficiency with Microsoft Office Suite, especially Excel, and familiarity with student management systems.
  • Commitment to upholding the values and policies of VCAD and partner universities.

Benefits

  • Annual leave (5.6 weeks) + bank holidays.
  • Workplace pension scheme.
  • Company Sick Policy (from January 2025).
  • Statutory Sick Pay (SSP) (until December 2024).
  • Statutory maternity/paternity pays.
  • Career development opportunities.
  • Training and self-development opportunities.
  • Gym membership discounts.
  • Retail discount schemes.
  • Cinema discounts.
  • Grocery discounts.
  • Cycle to work.
  • Investing and savings opportunities.
  • Financial wellbeing – personal debt advise.
  • Financial wellbeing education.
  • My Mind Pal (mental fitness).