Customer Service Representative

2 weeks ago


Andover, Hampshire, United Kingdom Correct Contract Services Limited Full time
Job Summary

We are seeking a highly motivated and organized Customer Service Representative to join our team at Correct Contract Services Limited. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and customers, handling inbound calls, and ensuring accurate data entry.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Handle inbound calls, taking messages and information, and efficiently relaying them to colleagues across different departments.
  • Make outbound calls as necessary, communicating with customers and clients to resolve issues and provide updates.
  • Accurately take and record customer information, ensuring data accuracy and integrity.
  • Stay informed about new customers and updates shared by various teams, ensuring seamless communication and collaboration.
  • Identify potential enhancements to systems and processes, contributing to ongoing improvement efforts.
  • Represent the company in a professional manner, fostering positive relationships with customers and colleagues.
  • Oversee daily administrative tasks, as assigned by the Line Manager, and complete additional duties as required by the business.
Requirements
  • Exceptional customer focus and attention to detail.
  • Good communication skills, both verbal and written, to include computer literacy and excellent typing skills.
  • Good organizational skills, including own time management.
  • Administration and customer service experience.
  • Experience handling inbound and outbound calls.
  • Professional telephone manner.
  • Excellent listening skills.
  • Able to multitask.
  • Confident on the telephone.
  • Highly motivated individual.
  • Excellent timekeeping and attendance.
Desirable Qualifications
  • Administration qualification.
  • Call center experience.


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