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Customer Service Representative

1 month ago


Prestwick, United Kingdom Card Factory Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team at Card Factory. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and providing a positive shopping experience.

Key Responsibilities:

  • To provide outstanding customer service to customers, ensuring that their needs are met and they leave the store with a positive impression of Card Factory.
  • To process sales efficiently and accurately, upselling on till products where possible.
  • To work collaboratively with the team to achieve sales targets and provide support during busy periods.
  • To maintain a high level of product knowledge, including prices and availability.
  • To contribute to the overall success of the store by maintaining a safe and secure environment, adhering to company policies and procedures.

The Ideal Candidate:

We are looking for someone who is friendly, approachable, and has a passion for delivering exceptional customer service. You should be able to work well under pressure, be flexible, and have a positive attitude towards working as part of a team.

What We Offer:

  • A competitive salary of £20,000 per annum, based on 25 hours per week.
  • Ongoing training and development opportunities to help you grow your career with us.
  • A range of employee benefits, including discounts in-store and online, save as you earn scheme, and access to a virtual internal network for learning together.
  • A fun and supportive work environment where you can make a real difference to our customers' lives.

About Us:

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. We are committed to providing exceptional customer service and creating a welcoming shopping environment for all our customers.