Fundraising Coordinator

4 weeks ago

High Wycombe, United Kingdom Coeliac UK Full time
About Coeliac UK

Coeliac UK represents over 60,000 members providing information and support to those affected by coeliac disease or following a gluten-free diet. We also campaign on behalf of all those living with coeliac disease and undertake research into the causes of the disease.

Regular Giving Coordinator Role

The fundraising team at Coeliac UK plays a crucial role in raising funds to support the charity's work. This is a new position within the team, ideal for someone who is passionate about delivering an outstanding supporter experience, is organised, and enjoys working with data. The focus will be on managing and growing our regular giving programme, ensuring a positive experience for existing donors and attracting new supporters.

Key Responsibilities
  • Coordinate the regular giving programme, ensuring smooth processes for donor sign-ups, payments, and communications.
  • Develop and deliver plans to increase the number of regular donors and meet fundraising goals.
  • Collaborate with the Individual Giving Manager on producing supporter newsletters, ensuring regular givers are appropriately thanked.
  • Build and maintain positive relationships with regular donors through personal communication and care.
  • Ensure consistent and thorough record-keeping for supporters using the charity's CRM system, in line with fundraising guidelines, GDPR, and Gift Aid requirements.
  • Ensure all regular giving income (including Direct Debits, Standing Orders, Recurring Credit Cards, and Payroll Giving) is processed correctly and promptly for accurate financial reporting and supporter stewardship.
  • Assist the Fundraising team with supporter care tasks, including responding to telephone, post, and email inquiries, processing donations, handling merchandise, and supporting appeals.
  • Provide regular updates to the Head of Fundraising and Director of Fundraising on progress towards financial targets, marketing plans, and other KPIs.
  • Work with other teams, including fundraising, membership, marketing, and finance, to support and enhance the regular giving programme.
About You

We're looking for a highly organised and skilled individual to join our fundraising team as a Regular Giving Coordinator. You'll have a passion for building excellent supporter relationships and be able to use data to inform your decisions.

You should have strong knowledge and experience of working with a Customer Relationship Management (CRM) system and be able to manage multiple projects simultaneously. Excellent communication skills, both in person, over the phone, and in writing, are essential for this role.

Estimated salary: £28,305 per annum.

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