Customer Insights Director
1 month ago
We are seeking an experienced and innovative Customer Insights Director to lead our Customer Insight strategy and programmes in support of our overall Group strategy and risk appetite.
As a key member of the Marketing ExCo, you will leverage your leadership profile and make a lasting contribution to our business.
You will be responsible for designing our Customer Insight strategy, making decisions on resources and plans to prioritise and deliver the strategy within risk appetite.
Key responsibilities will include:
- Developing GenAI user cases to harness effective deployment of tooling to enhance impact
- Recommending and delivering a portfolio of products and services in line with the Marketing service proposition
- Acting as platform owner of key marketing data and technology contracts and managing vendor renewal and partnerships
- Being accountable for marketing requirements and activities to address regulation changes that affect the bank's relationship with customer data and technology
- Owning all customer and campaign performance tracking studies and providing accurate reporting of key customer metrics across the bank
- Delivering against the annual Customer Insight, Marketing Data & Analytics financial plan and budget, considering longer term requirements
- Playing a key role in the Marketing leadership team and future transformation of department
We are looking for an established leader with strong customer and market insight capability, and significant marketing experience in a large matrix organisation, ideally the financial services.
You will have:
- Experience of leading and developing diverse professional or operational teams
- Strong business acumen and the ability to contribute intelligently to business strategy discussions
- Experience of utilising emerging technologies, such as GenAI
- Strategic thinking with the ability to translate insights and strategy into action
- Knowledge of and experience applying communications and marketing strategies, models and practices
- Operational, financial and programme planning experience
-
Customer Insights Director
4 weeks ago
Manchester, United Kingdom NatWest Group Full timeAbout the RoleWe are seeking an experienced and strategic leader to join our team as Director, Customer Insights. As a key member of our Marketing ExCo, you will be responsible for leading the design and delivery of our Customer Insight strategy and programmes in support of our overall Group strategy and risk appetite.You will lead the Customer Insight...
-
Customer Insights Director
4 weeks ago
Manchester, United Kingdom NatWest Group Full timeAbout the RoleWe are seeking an experienced and strategic leader to join our team as Director, Customer Insights. As a key member of our Marketing ExCo, you will be responsible for leading the design and delivery of our Customer Insight strategy and programmes in support of our overall Group strategy and risk appetite.You will lead the Customer Insight...
-
Director, Customer Insights
1 month ago
Manchester, United Kingdom NatWest Full timeJoin us as Director, Customer InsightsTake on this highly influential and transformational role in which you’ll lead on the design and delivery of our Customer Insight strategy and programmes in support of our overall Group strategy and risk appetiteYou’ll be leading the Customer Insight centre of expertise, using insight to drive operational and...
-
Strategic Insights Director
1 day ago
Manchester, United Kingdom The Insights Family Full timeJob OverviewWe are seeking a seasoned Senior Research Manager to lead our Market Intel team, driving strategic insights and solutions for our clients.About the RoleThis is a senior leadership position that requires a deep understanding of market research principles, strategy consulting, and advanced analytical techniques. As a Senior Research Manager, you...
-
Insights Director
4 weeks ago
Manchester, United Kingdom CV-Library Full timeJob Title: Insights DirectorAbout the Role:We are seeking an experienced Insights Director to join our team at CV-Library. As a key member of our organization, you will be responsible for leading the analysis of market trends, customer behavior, and business performance.Key Responsibilities:• Analyze large and complex datasets to produce reports that...
-
Insights Director
4 weeks ago
Manchester, United Kingdom cv-library.co - Jobboard Full timeJob Title: Insights DirectorAre you a data-driven professional with a passion for transforming complex data into actionable insights? Do you excel at leading analysis and collaborating with cross-functional teams to drive business success?Job Overview:We are partnering with a leading cosmetics brand to recruit an Insights Director who can leverage their...
-
Director, Customer Insights
1 month ago
Manchester, United Kingdom NatWest Full timeJoin us asDirector, CustomerInsightsTake onthis highly influential and transformational role in which you’lllead on the design and delivery of our Customer Insight strategyand programmes in support of our overall Group strategy and riskappetiteYou’ll be leading the Customer Insightcentre of expertise, using insight to drive operational andcreative...
-
Director of Research and Insights
1 month ago
Manchester, United Kingdom MetrixLab Full timeAbout UsMetrixLab is a pioneering market research and insights company that's revolutionizing the industry with innovative approaches and cutting-edge technology. We're a global leader in providing actionable insights to drive business growth and success.Our MissionWe're on a mission to empower businesses to make informed decisions by delivering high-quality...
-
Director of Research and Insights
1 month ago
Manchester, United Kingdom MetrixLab Full timeAbout UsMetrixLab is a pioneering market research and insights company that's revolutionizing the industry with innovative approaches and cutting-edge technology. We're a global leader in providing actionable insights to drive business growth and success.Our MissionWe're on a mission to empower businesses to make informed decisions by delivering high-quality...
-
Customer Insights Strategist
3 weeks ago
Manchester, United Kingdom CV-Library Full timeCustomer Insights StrategistAs a Customer Insights Strategist at CV-Library, you will lead the design and delivery of our Customer Insight strategy and programmes in support of our overall Group strategy and risk appetite. You will be responsible for leading the Customer Insight centre of expertise, using insight to drive operational and creative strategies...
-
Customer Insights Manager
1 week ago
manchester, United Kingdom Harnham Full timeCustomer Insights Manager Manchester - Hybrid, 2 days a week in office Up to £70,000 An award-winning insurance company is seeking a Customer Insights Manager to join the team THE ROLE In this role, you will provide insights into the end-to-end customer journeys. You will be gathering insight from different sources such as surveys and complaints to...
-
Customer Insights Manager
2 weeks ago
Manchester, United Kingdom Harnham Full timeCustomer Insights ManagerManchester - Hybrid, 2 days a week in officeUp to £70,000An award-winning insurance company is seeking a Customer Insights Manager to join the teamTHE ROLEIn this role, you will provide insights into the end-to-end customer journeys. You will be gathering insight from different sources such as surveys and complaints to deliver true...
-
Customer Insights Manager
1 week ago
Manchester, United Kingdom Harnham Full timeCustomer Insights ManagerManchester - Hybrid, 2 days a week in officeUp to £70,000An award-winning insurance company is seeking a Customer Insights Manager to join the teamTHE ROLEIn this role, you will provide insights into the end-to-end customer journeys. You will be gathering insight from different sources such as surveys and complaints to deliver true...
-
Customer Insights Manager
2 weeks ago
Manchester,, Greater Manchester, United Kingdom Harnham Full timeCustomer Insights ManagerManchester - Hybrid, 2 days a week in officeUp to £70,000An award-winning insurance company is seeking a Customer Insights Manager to join the teamTHE ROLEIn this role, you will provide insights into the end-to-end customer journeys. You will be gathering insight from different sources such as surveys and complaints to deliver true...
-
Customer Insights Executive
5 months ago
Manchester, United Kingdom Coop Full time**Customer Insights Executive - Insurance** £31,000-£38,500 plus excellent benefits (Work level 6A) 9-month fixed-term contract Manchester - hybrid working between home and the office We’re looking for a customer insights executive to join our Co-op Insurance customer team. In this role, you’ll act as the voice of the customer by pulling together...
-
Customer Insights Manager
3 weeks ago
Manchester, United Kingdom Betfred Full timeAbout the RoleWe are seeking a Customer Insights Manager to lead our agile customer research initiatives, focusing on gathering actionable insights to drive business growth. This role involves managing focus groups, building a dynamic customer community, and developing incentive-based feedback strategies.Key ResponsibilitiesLead customer research initiatives...
-
Customer Insight Strategist
7 days ago
Manchester, United Kingdom Betfred Full timeOverviewThis role focuses on driving customer-centric initiatives, managing focus groups, and developing a dynamic customer community to gather actionable insights. The position involves designing and implementing feedback strategies, collaborating with marketing to integrate feedback into loyalty programs, and analyzing customer data to inform business...
-
Data Insights Director
3 weeks ago
Manchester, United Kingdom Forsyth Barnes Full timeJob Title: Insight ManagerWe are partnering with an innovative cosmetics brand to recruit an Insight Manager. This pivotal role is for a data-driven professional who excels at transforming complex data into actionable insights that influence strategy, enhance customer experience, and drive growth. As the Insight Manager, you will lead the analysis of market...
-
Senior Research Director
2 weeks ago
Manchester, United Kingdom The Insights Family Full timeKey Responsibilities:As a Senior Research Manager at The Insights Family, you will lead the Market Intel team and respond to customer requests, including proposals, project design, and costing. You will manage and supervise all phases of Market Intel projects, including design, analysis, report writing, and debrief. You will also communicate with senior...
-
Customer Insight Manager
2 weeks ago
Manchester, United Kingdom Betfred Full timeOverviewThe Customer Research Manager role at Betfred involves leading agile customer research initiatives to gather actionable insights. This includes managing focus groups and building a dynamic customer community to gather in-depth feedback. The successful candidate will develop incentive-based feedback strategies and collaborate with the marketing team...