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Night Support Assistant

2 months ago


High Wycombe, Buckinghamshire, United Kingdom Riverside Full time
About the Role

We are seeking a highly motivated and empathetic Night Support Assistant to join our team at Riverside. As a Night Support Assistant, you will play a vital role in delivering an outstanding service to our customers during the night shift.

Key Responsibilities
  • Assist the support team in providing personalized support and move-on plans to customers.
  • Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
  • Work collaboratively with customers to maintain a safe environment, including reporting any repairs or health and safety concerns.
  • Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service.
  • Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately.
  • Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers.
  • Carry out day-to-day administration and operational duties, including maintaining and updating financial administration systems.
Requirements
  • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
  • Experience of working in a team and communicating positively with other people.
  • Experience of being able to organize tasks and plan accordingly whilst dealing with people.
  • A team player with a caring, empathetic, flexible and resilient, can-do attitude.
  • Able to use initiative and have confidence to make decisions.
  • Basic administrative and IT skills maintain records.
What We Offer
  • Competitive pay and generous pension.
  • 28 days holidays plus bank holidays.
  • Flexible working options available.
  • Investment in your learning, personal development and technology.
  • A wide range of benefits.
About Riverside

Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalizing neighborhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.