Team Leader

3 weeks ago

Claver House West Industrial Park, United Kingdom Mecca Bingo Full time

About Mecca Bingo

Mecca Bingo is a leading operator of bingo clubs in the UK, offering great-value food, drink, and live entertainment. We're looking for a skilled Team Leader to join our team in Dundee.

Job Summary

We're seeking a charismatic and adaptable Team Leader to lead our team and provide exceptional customer service. As a Team Leader, you'll be responsible for ensuring a memorable experience for our customers, managing the team, and maintaining a high level of service quality.

Key Responsibilities

  • Lead the team to deliver exceptional customer service and ensure a positive customer experience.
  • Manage the team's performance, providing coaching and guidance to ensure high standards are met.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and excellent customer service.
  • Monitor and maintain a high level of service quality, addressing any issues promptly.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team.
  • Strong problem-solving and decision-making skills.
  • High level of attention to detail and organizational skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

What We Offer

  • Competitive pay and benefits package.
  • Opportunities for career growth and development.
  • A supportive and nurturing work environment.
  • Access to training and development programs.
  • A fun and dynamic work environment.

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