Customer Engagement Specialist
3 weeks ago
We're seeking an exceptional Customer Success Manager to join our Scale team. This role involves working closely with agile, technology-focused brands to help them realize value from their investment in Braze.
You'll be responsible for owning client renewals, retention, and net retention targets, as well as being the main point of contact and trusted advisor at Braze. You'll partner with Account Executives to provide an excellent customer experience and ensure commercial alignment.
As a key member of our team, you'll drive feature adoption by building shared success plans with customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze. You'll also proactively analyze customer product usage to identify opportunities and risks to account health.
Maintaining ongoing regular contact with customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews is crucial. Additionally, you'll advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development.
The ideal candidate will have 2-5 years of relevant experience in a related area, such as Onboarding, Customer Success, Implementations, or Project Management. You'll possess excellent communication skills, a high level of intellectual curiosity, and domain knowledge of two or more areas like SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Programming.
In return, you'll enjoy a competitive salary of $120,000, flexible paid time off, comprehensive benefits covering medical, dental, vision, life, and disability, family services including fertility benefits and equal paid parental leave, professional development opportunities through formal career pathing, learning platforms, and tuition reimbursement, community engagement opportunities throughout the year, and employee resource groups that provide supportive communities within Braze.
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Customer Engagement Specialist
3 weeks ago
London, Greater London, United Kingdom Linear Recruitment Ltd Full timeCustomer Engagement Specialist Needed in Southeast LondonLinear Recruitment Ltd is looking for an experienced Customer Engagement Specialist to join their team in Southeast London, covering Lewisham and Greenwich. The ideal candidate will have experience dealing with customers face-to-face and coming to resolutions quickly and calmly.Job Duties:First point...
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Customer Engagement Specialist
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London, Greater London, United Kingdom Smartsheet Full timeAt Smartsheet, we're seeking a Customer Engagement Specialist to join our Commercial Customer Success team. This is an exceptional opportunity to have a significant impact on customer satisfaction and retention.
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Customer Engagement Specialist
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London, Greater London, United Kingdom Cvent, Inc. Full timeCvent, Inc. is seeking a highly skilled Customer Engagement Specialist to manage and execute European customer engagement marketing programs to key customer segments working closely with demand generation, client services, sales and product management teams.In this role, you will assist your customer marketing teammates and the regional field marketers...
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Customer Engagement Specialist
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London, Greater London, United Kingdom VML South Africa Full timeJob DetailsWe are seeking a dedicated Customer Engagement Specialist to join our Customer Experience Team at VML South Africa. This role involves managing client relationships, driving business growth, and delivering exceptional customer experiences.About the RoleEstimated Salary: R1 300 000 - R1 600 000 per annumLocation: Durban, South AfricaType:...
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Customer Engagement Specialist
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London, Greater London, United Kingdom FundamentalVR Full timeWe are FundamentalVR, a company changing the face of medical training and patient care with our innovative VR technology. As a leading pioneer in immersive VR surgical skills training and performance data, we are looking for a talented Customer Engagement Specialist to join our team.Your role will involve managing defined customer accounts and projects,...
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Customer Engagement Specialist
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London, Greater London, United Kingdom S&P Global Full timeAbout the Role: We are seeking a Customer Engagement Specialist to join our team at S&P Global Market Intelligence. In this exciting opportunity, you will have the chance to leverage your exceptional customer service skills and experience in account management to drive growth and retention within our client base.The ideal candidate will be highly proficient...
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Customer Engagement Specialist
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London, Greater London, United Kingdom AJ Bell Management Limited Full timeAJ Bell is one of the fastest-growing investment platform businesses in the UK. We are now looking for a Customer Engagement Specialist to join our marketing team.About the RoleDevelop and execute customer marketing campaigns to drive growth and increase customer value.Work closely with the Senior Customer Marketing Manager and analytics team to deliver...
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Customer Engagement Liaison Specialist
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London, Greater London, United Kingdom Handle Recruitment Full timeWe are seeking a talented Customer Engagement Liaison Specialist to join our team at Handle Recruitment. In this role, you will be responsible for delivering exceptional customer service and engagement.About the RoleAs a Customer Engagement Liaison Specialist, you will be the first point of contact for agencies and companies entering work for the awards. You...
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Lead Customer Engagement Specialist
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London, Greater London, United Kingdom SAS Full timeSAS is seeking a highly motivated Lead Customer Engagement Specialist to join our Customer Success Operations team in the UK, Ireland, and US. This is a 1-year fixed-term contract, offering a unique chance for a skilled professional to make a significant impact on our customer engagement strategy.The successful candidate will have a proven track record in...
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**Digital Customer Engagement Specialist**
4 weeks ago
London, Greater London, United Kingdom Salt Full timeAbout the RoleWe are seeking a highly skilled Digital Customer Engagement Specialist to join our growing digital function in London. The successful candidate will be responsible for implementing email marketing campaigns, building email campaigns, and ensuring the delivery of on-brand content.ResponsibilitiesImplement email marketing campaigns, building...
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Customer Engagement Specialist
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London, Greater London, United Kingdom Mears Full timeThe role of the Customer Liaison Officer at Mears Group is to provide exceptional customer service and support in delivering social value activities within the London Borough of Islington.Working closely with the contract lead, you will embed the Mears Group approach to customer experience, engagement, and red thread, taking into account specific client and...
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Customer Engagement Director
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London, Greater London, United Kingdom Reed Specialist Recruitment Full timeAbout the RoleWe are seeking a highly skilled Loyalty Marketing Manager to join our client's team in Bracknell.The successful candidate will have experience in defining CRM strategies and customer journeys, as well as managing marketing plans and conducting target audience research and data-driven customer segmentation.The ideal candidate will have CRM...
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Customer Engagement Specialist
3 weeks ago
London, Greater London, United Kingdom Salt Full timeAbout the RoleSalt is a dynamic and forward-thinking company that's excited to partner with one of the UK's fastest-growing beauty brands. As a Customer Engagement Specialist, you'll play a pivotal role in enhancing customer loyalty and engagement.Key Responsibilities:Develop and implement strategic CRM initiatives to drive customer retention and...
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Strategic Customer Engagement Associate
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London, Greater London, United Kingdom Amazon Full timeAs a Deal Specialist for Amazon's Strategic Customer Engagements (SCE) team, you will partner with AWS Service teams to develop commercial business models and inspire AWS customers, field sales executives, and internal stakeholders to empower our customers to address business challenges and develop innovative solutions.
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Customer Engagement Specialist
3 weeks ago
London, Greater London, United Kingdom Next Full timeCustomer Service Role at NextWe're seeking a highly motivated individual to join our Sales team as a Sales Associate. In this role, you'll be responsible for delivering exceptional customer service, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide expert advice on our products and services to customersMaintain a high...
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Customer Engagement Specialist
2 weeks ago
London, Greater London, United Kingdom Trinity Resource Solutions Full timeJob SummaryTrinity Resource Solutions is seeking a seasoned Brand Marketing Content Officer to spearhead our Loyalty and CRM marketing strategy across the UK & European business.This is a pivotal role that requires a deep understanding of customer engagement and behaviour drivers, as well as experience with CRM marketing campaigns and processes.The ideal...
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Public Engagement Specialist
2 weeks ago
London, Greater London, United Kingdom FortisBC Full timeJob Title: Public Engagement SpecialistWe are seeking a highly skilled and organized individual to serve as a Public Engagement Specialist. This part-time temporary position requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.As a Public Engagement Specialist, you will be responsible for...
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Part-Time Customer Engagement Specialist
1 week ago
London, Greater London, United Kingdom Orca Recruitment Full timeAbout the OpportunityWe are excited to offer a Part-Time Customer Engagement Specialist position within our team. This role is perfect for individuals who enjoy working independently and have strong communication skills.Job Summary:The successful candidate will be responsible for engaging with customers, recommending services, and resolving queries. This...
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Community Engagement Specialist
3 weeks ago
London, Greater London, United Kingdom The Body Shop International Limited Full timeJob DescriptionWe are seeking a skilled Community Engagement Specialist to join our team at The Body Shop International Limited. This role is responsible for supporting the Store Management team in driving retail excellence, strong sales results, and an engaging customer experience.Key Responsibilities:Creatively support upkeep of store layout and visual...
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Customer Engagement Specialist
3 weeks ago
London, Greater London, United Kingdom Carwow Group Full timeThe Carwow Group is a leading online car-changing platform, driven by a passion for getting people into the right cars. With over 10 million customers and a team of 500 employees across the UK, Germany, Spain, and Portugal, we're revolutionizing the way drivers interact with the automotive industry.About the RoleWe're seeking a skilled CRM Marketing...