Customer Service Representative

2 weeks ago


Rawtenstall, Lancashire, United Kingdom Medequip Full time
About the Role

We are seeking a highly skilled and motivated Contact Centre Operator to join our team at Medequip Connect. As a key member of our Contact Centre, you will play a vital role in providing exceptional customer service and support to our clients and customers.

Key Responsibilities
  • Provide a professional support service to clients and customers through our Contact Centre, responding to incoming alarms and telephone calls.
  • Be the first point of resolution for client and customer escalations, ensuring a high level of customer service and care.
  • Work collaboratively with colleagues to support and motivate the team, promoting a positive and productive work environment.
  • Maintain quality and service standards, ensuring the business can acquire and retain customers and increase customer satisfaction.
  • Develop expertise and knowledge in the Health & Social Care landscape, understanding how Medequip Connect solutions and the Contact Centre contribute to managing service user risks and supporting people to live independently.
  • Ensure that concerns, safeguarding, and complaints are escalated appropriately following the correct procedure.
Requirements
  • Above all, you will identify and align with our company values:
  • We keep our promises.
  • We empower people to be accountable for their actions and performance.
  • We help people with empathy, courtesy, dignity and kindness.
  • We show respect and are trusted by our colleagues, suppliers and customers.
  • We believe in teamwork and are passionate about our work.
  • We encourage innovation and the development of technology.
  • We embrace change and seek to achieve excellence.
  • We deliver cost effective, efficient and safe healthcare solutions.
What We Offer
  • 29 days holiday moving to a max of 33 days, pro rata (inclusive of Bank Holidays)
  • Continued professional development, training and learning support and opportunities for career progression
  • Pension scheme
  • Healthcare scheme
  • Life assurance
  • Cycle to work scheme
  • Care First employee assistance program including free counselling
  • Access to Perkbox discount platform
  • Free uniform
  • Free DBS check


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