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Asset Management Team Lead

1 month ago

Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time
Legal Recoveries Team Leader

As a Legal Team Leader, you will be responsible for motivating and leading Front Line Associates across our call or correspondence channels. You will be responsible for leading all aspects of your team's performance, ensuring they are performing to a good level, hitting all relevant targets, KPIs, and in a compliant manner.

Our operating hours are 09:00-18:30 Monday to Friday and Saturday 09:00-13:00.

Key Responsibilities
  • Develop and coach colleagues to deliver fair customer outcomes through side-by-side coaching and training.
  • Proactively monitor and manage team and department performance against Key Performance Indicators and Service Level Agreements.
  • Analyse and act on team statistical data outputs.
Requirements
  • Experience of managing and coaching high performing teams.
  • Good organisational, time management and detail-oriented skills.
  • Ability to develop employees through motivation, leadership, coaching and training.
Benefits
  • A competitive salary.
  • A discretionary annual bonus for a job well done.
  • Quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
  • 3% flexible benefits.
  • We are committed to a hybrid working environment, requiring you to work in our Leeds office, based in Thorpe Park.
  • Free parking when you are in the office.
  • 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
  • Life assurance.
  • A fantastic culture with self-development opportunities, recognition awards and on-site facilities.
  • Wellbeing support and a program of webinars and classes geared towards mindfulness.