Spa Operations Manager
5 days ago
The ideal candidate will oversee daily spa operations, ensuring seamless and relaxing experiences for all guests. With a proven track record of delivering excellent customer service and managing teams, you will lead a team of skilled therapists and support staff to develop strategies that increase revenue and client satisfaction.
Key Responsibilities:
- Manage daily spa operations, maintaining the highest standards of cleanliness, safety, and customer service.
- Develop and implement strategies to drive spa revenue growth and enhance client satisfaction.
- Lead a team of skilled therapists and support staff, providing guidance and development opportunities.
- Collaborate with internal stakeholders to ensure efficient inventory management, budgeting, and scheduling.
Requirements:
- NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
- KPI-driven and results-focused individual with strong interpersonal skills and a customer-centric attitude.
- Excellent written and verbal communication skills, with confidence in client interactions.
- Proven experience in delivering exceptional customer service and managing multiple priorities.
- Ability to make informed decisions, solve problems, and take appropriate action.
- Strong people development skills and ability to establish rapport, build trust, and demonstrate credibility.
- Flexibility to work weekends and holidays, with willingness to adapt to changing situations.
Benefits:
- Complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Discounted spa treatments and products.
- 50% discount on meals and beverages.
- Career and personal development training.
- Mental health, well-being, and EAP services.
- Length of service awards and staff recognition programs.
- Discounted entertainment and shopping.
About Bannatyne
Bannatyne is a wellness-focused company that values its employees and strives to provide an exceptional working environment.
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