Resort Hospitality Associate

3 days ago


Newport, Newport, United Kingdom Celtic Manor Resort Full time

We are recruiting a Night Porter to join our team at the Celtic Manor Resort, a leading destination for luxury breaks and business events. As a Night Porter, you will be the first point of contact for our guests, providing a warm welcome and ensuring their stay is enjoyable and memorable.

This is a casual contract role, working on an ad-hoc basis, including weekends. A full driving licence is essential for this position. If you are a people person with excellent communication skills, we would love to hear from you.

Based in Newport, our resort boasts three championship golf courses, luxurious spa facilities, and modern conference spaces. As a Night Porter, you will play a vital role in delivering exceptional guest experiences and ensuring our guests feel valued and cared for.

Job Description:

  • Provide exceptional guest service, responding to queries and resolving issues promptly
  • Work collaboratively with the Concierge team to maintain high standards of customer satisfaction
  • Maintain a high level of professionalism and attention to detail

Benefits:

  • A competitive rate of pay up to £11.44 per hour, depending on age
  • The opportunity to work in a prestigious 5* resort with a strong focus on customer satisfaction
  • Ongoing training and development to enhance your skills and knowledge


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