Senior Technical Support Specialist

2 weeks ago


Wolverhampton, Wolverhampton, United Kingdom Mase Consulting Ltd Full time

Role Overview

Mase Consulting Ltd is seeking a skilled Service Engineer to join their UK service team. As a key member of the team, you will work from a home office covering the UK and Ireland, occasionally visiting European locations. Your primary responsibility will be to provide top-notch service and support to customers, ensuring the smooth operation of complex equipment.

About the Job

The successful candidate will have at least 2-3 years of experience in service engineering, with a focus on complex equipment such as analytical instruments, optical microscopes, and more. You will work closely with customers to schedule service visits, conduct routine maintenance, and troubleshoot issues. Your strong technical expertise and excellent communication skills will enable you to build trust with clients and deliver exceptional results.

Key Responsibilities

  1. Perform on-site installations, commissioning, and user training for advanced equipment.
  2. Liaise with customers to schedule service visits and ensure timely completion of tasks.
  3. Conduct routine service and calibration work, including fault finding and problem resolution.
  4. Work on equipment ranging from £100K to £800K in value, encompassing both hardware and software.
  5. Complete service report visits and handle service tickets effectively.
  6. Demonstrate strong attention to detail, quality, and customer satisfaction.

Requirements

  • At least 2-3 years of service engineering experience, preferably with complex equipment.
  • UK driving license and the right to work in the UK are essential.
  • Possess strong technical knowledge and troubleshooting skills.
  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.

Benefits and Salary

We offer a competitive salary range of £45,000 - £55,000 per annum, along with benefits like hybrid company cars, company expense cards, pension, BUPA healthcare, and 25 days holiday + public holidays.



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