Retail Operations Manager

2 weeks ago


High Wycombe, Buckinghamshire, United Kingdom The Royal Household Full time
About the Role

We are seeking a highly skilled and experienced Retail Manager to join our team at The Royal Household. As a key member of our Visitor Operations department, you will be responsible for delivering exceptional customer experiences across our retail operations.

Key Responsibilities
  • Lead a dedicated team to drive sales and optimize retail operations
  • Develop and implement strategies to enhance customer engagement and loyalty
  • Manage stock levels, implement eye-catching store displays, and work closely with central teams to achieve business objectives
  • Oversee the preparation, setup, and successful delivery of our temporary garden summer shop
  • Ensure the secure and safe operation of shop floors, overseeing compliance with retail procedures, stock movements, financial and audit processes, and till and computer usage
About You

We are looking for a retail professional with a proven track record of driving sales through exceptional customer service and commercial focus. You will have previous experience of budgeting and target setting, with a proven ability to exceed sales goals and KPIs in a target-driven environment. You will also have strong leadership skills, with experience of leading a team and developing and encouraging those around you to achieve their best.

Benefits

We offer a generous benefits package designed to support your wellbeing and life priorities, including 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us. You will also receive a range of leave options to support your life priorities, as well as benefits to support your physical and mental wellbeing.



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