ICT Support Specialist

2 days ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Title: ICT Support Specialist

We are seeking an experienced ICT Support Specialist to join our team at Interface Recruitment UK. This is a fantastic opportunity to work with a leading organization in the industry, providing high-level support to clients and contributing to the delivery of exceptional IT services.

Key Responsibilities:

  • Taking and recording calls on the IT service desk system, ensuring accurate documentation of client interactions.
  • Investigating, monitoring, and resolving incidents and service requests in a timely manner.
  • Liaising with internal and external stakeholders to resolve issues and improve IT service delivery.
  • Providing training and guidance to colleagues on IT systems and procedures.
  • Contributing to the development of IT policies and procedures to ensure alignment with business objectives.

Requirements:

  • 2+ years' experience in a similar role, preferably in an IT Service Desk environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholder groups.
  • Strong technical skills, with knowledge of Microsoft operating systems and applications.
  • Able to prioritize tasks and manage multiple projects simultaneously.
  • Experience with software installations and virus checking.

Estimated Salary: £35,000 - £40,000 per annum.

This is a permanent full-time position, offering a competitive salary, benefits package, and opportunities for professional growth and development.



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