Infrastructure Planning Specialist
13 hours ago
This role provides technical specialisms that underpin the service management platforms for Enterprise customers.
Key Responsibilities:- Design and implement technical solutions in an end-to-end engineering function.
- Ensure and understand the security posture of the components they are responsible for.
- Proactively resolve both service-effecting events and security defects in their specialist area.
- Provide uplifts to the platforms that are sympathetic to the operational needs of Enterprise.
- Provide reporting and communication for senior management and project delivery, to ensure they are aware of all weekly activities.
- Assist with planning and monitoring of all activities, from scoping to live, to ensure agreed scope and benefits are delivered in a contained project.
- Support a component of a technical project, requiring management of a limited degree of risk or business impact.
- Support the identification and resolution of issues and defects to ensure delivery to required standard.
- Review own work and peers' outputs to contribute to identify and flag errors or potential issues.
- Develop working relationships and communicate with a range of project stakeholders across teams to ensure actions completed, progress updated and impacts on other components managed.
- Improvement focus: You question and challenge the way things are done and work with others to make improvements.
- Issue management: You research and recommend solutions to resolve routine problems.
- Technology excellence: You develop and consider new ways of using technology to meet customer and business needs.
- Product and service knowledge: You continuously build your understanding of infrastructure, products, services and complex offerings.
- Testing and quality assurance: You perform rigorous, complex testing and inspections to evaluate quality and performance.
- Give specialised advice: You offer advice and recommendations based on your expertise both proactively and on request.
- Is able to develop subject matter expertise in engineering functions such as Service Management, Network Management or Infrastructure Management.
- Can work under direction in a fast-paced environment on a variety of projects or issues.
- Has an understanding of ITIL practices and understands how they apply to IT Service Management platforms.
Please send your latest CV Direct.
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