IT Infrastructure Engineer

3 weeks ago

Prescot, Knowsley, United Kingdom AWD online Full time

Job Overview:

We have two new job opportunities available for a Technical Support Engineer / IT Support Technician who has good troubleshooting skills covering hardware, software, networks, operating systems and general IT infrastructure. This is an excellent opportunity for someone looking to develop their career in IT and gain valuable experience working with a well-established company based in Knowsley, Merseyside, North West England.

About the Role:

  • Provide 1st line support, assistance, and problem solving for stakeholders
  • Provide troubleshooting, monitoring and maintenance of the ICT systems
  • Maintain ongoing assurance that ICT services are compliant with adopted security standards (PCI-DSS, ISO 27001)
  • Maintain an overall understanding of the operation of the ICT infrastructure and integration for quick support and troubleshooting
  • Ensure effective and efficient IT support to maximise productivity

Key Responsibilities:

  1. Provide technical support and assistance to stakeholders via phone, email or in-person
  2. Investigate and resolve technical issues in a timely and efficient manner
  3. Perform routine maintenance tasks on ICT systems
  4. Maintain accurate records of incidents and problems encountered
  5. Collaborate with colleagues to ensure seamless service delivery

Key Skills and Qualifications:

  • Microsoft Windows 10/11
  • Microsoft Office suite
  • IT Helpdesk experience
  • Networking and related troubleshooting (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi)
  • Software installation and maintenance
  • IT Hardware maintenance and support
  • Antivirus management
  • Cyber Security Awareness
  • Good communication both written and verbal
  • Flexible and ability to prioritise workload according to challenging deadlines
  • Ability to work well under pressure in a highly regulated environment
  • Ability to engage with stakeholders at all levels
  • A consistent professional approach to all tasks

Benefits:

  • Luxurious office environment for this office-based role
  • Secure car parking spaces available
  • 29 days holidays per year including 8 bank holidays increasing with tenure
  • Healthcare and Dental Schemes
  • Company pension plan
  • Life Assurance
  • Salary Sacrifice Electric Cars and Cycle2work schemes
  • Estimated salary: £27,000 - £29,000 per annum

Requirements:

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work well under pressure in a highly regulated environment. They will also have a strong understanding of Microsoft Windows 10/11, Microsoft Office suite and IT Helpdesk experience. In addition, they will possess strong networking and related troubleshooting skills, as well as the ability to work collaboratively with colleagues.

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