Transcription Service Delivery Specialist

5 days ago


London, Greater London, United Kingdom Alphasights Full time
Job Title: Transcription Service Delivery Specialist

We are seeking an experienced Transcription Service Delivery Specialist to join our team in London. In this role, you will be responsible for ensuring the delivery of high-quality transcription services to our clients.

The successful candidate will have 2-3 years of experience in related fields such as operations and a strong academic background with a minimum GPA of 3.5. They will also have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

In this role, you will have the opportunity to work closely with our Client Service Teams to ensure that our clients receive exceptional service delivery. You will also be responsible for managing a team of contractors and ensuring that they meet or exceed KPIs for productivity and engagement.

If you are a motivated and organized individual who is passionate about delivering high-quality results, we encourage you to apply for this exciting opportunity.

Salary:

The estimated salary for this position is £40,000 - £55,000 per annum, depending on experience.

Job Description:Key Responsibilities:
  • Ensuring industry-leading turnaround times and quality at scale
  • Independently addressing issues that affect transcription service delivery
  • Building and overseeing a skilled contractor team in your region
Requirements:
  • Bachelor's degree with strong academic credentials
  • 2-3 years of work experience in operations or related field
  • Track record of strong academic performance (minimum GPA of 3.5)
  • Fluency in written and spoken English
Benefits:

As a valued member of our team, you will enjoy a range of benefits including comprehensive private health insurance coverage, dental insurance, 25 vacation days, and 8 bank holidays. You will also have the option to work from home on Fridays and enjoy subsidized lunch and free breakfast, snacks, and fruit throughout the day.



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