Coffee Shop Operations Leader

4 weeks ago

Eastbourne, East Sussex, United Kingdom Goldex Investments Group Ltd Full time

About Us


Are you driven by the desire to lead a team in delivering exceptional coffee experiences while providing personalized service that leaves a lasting impression? At Costa, we pride ourselves on creating a welcoming atmosphere where customers can unwind.

Costa stands as the UK's preferred coffee destination, and we invite you to join our dynamic team.

This particular Costa outlet is managed by Goldex Investments Group Ltd, an award-winning multi-brand enterprise with locations across the South East of England. Our guiding principle is "Investing In The Future," which encompasses our commitment to our employees. Our team is our greatest asset.

Benefits

  • Competitive Salary Package;
  • Annual bonus scheme for managerial roles;
  • 50% discount for staff and a complimentary core beverage during shifts, along with 25% off at all Costa Coffee locations (discount card);
  • Comprehensive training program covering Barista skills, Brand Standards, and Food Safety Level 2;
  • Opportunity to pursue the Barista Maestro qualification;
  • We prioritize internal promotions, fostering long-term career development;
  • Company Pension Plan;
  • 28 days of annual leave;
  • Referral program offering £150 for each successful candidate (terms and conditions apply);
  • 20% discount on Goldex Staycations along the Thanet Coast (for stays of two nights or more);
  • Chance to volunteer with the Goldex and Costa Foundation;
  • Access to a variety of local and national discounts through The Life Style Card;
  • Recognition initiatives including hampers for work anniversaries, Store of the Month awards, Customer Feedback Awards, and Achievement Awards.

Your Impact on the Business

  • The Store Manager's role is to take full responsibility for the successful operation of the store. You will play a key role in ensuring we deliver outstanding service and exceptional coffee consistently;
  • You will oversee internal store processes, including financial metrics, health and safety compliance, and other critical performance indicators to meet targets;
  • Creating a supportive and motivating environment for your team will be essential, as you encourage continuous improvement across all performance areas;
  • You will ensure financial compliance and the safety and security of your store through diligent monitoring and adherence to cash handling procedures;
  • Timely and accurate completion of all store documentation is crucial, including preparing rotas in advance to guarantee adequate staffing;
  • With the assistance of your Area Manager, you will assess the recruitment needs of your store to attract the most qualified candidates;
  • Taking charge of the training and development of your team is vital to ensure consistent growth. This includes monitoring online training through My Costa Learning and performance development plans;
  • Support your team members in their training journeys to maximize sales opportunities through excellent presentation, optimal ordering, and effective sales techniques such as upselling;
  • Stay informed about relevant Costa Coffee brand standards and communications, including internal guidelines from Goldex Investments, to ensure compliance and successful audits;
  • Maintain consistent communication with your Line Manager and Office Staff to ensure smooth store operations, addressing payroll and HR inquiries, reporting maintenance issues, and submitting necessary paperwork punctually.

Essential Qualifications

  • Passion for delivering outstanding customer service;
  • Friendly demeanor;
  • Ability to communicate confidently with customers and team members;
  • Flexible approach with a willingness to develop multiple skills;
  • Desire to learn and grow;
  • Professional appearance and adherence to uniform standards;
  • Dependable and committed;
  • Availability for various shifts.

Preferred Qualifications

  • Previous management experience in a coffee shop setting;
  • Experience in a customer-facing role;
  • Background in the hospitality or retail sector.

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