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Senior IT Support Specialist

1 month ago


Milton Keynes, Milton Keynes, United Kingdom GBA5 EntServ UK Limited Full time

Job Description:

At GBA5 EntServ UK Limited, we strive to deliver exceptional services to our customers and colleagues.

We are seeking a highly skilled and customer-focused Senior Deskside Support Engineer to join our team.

The successful candidate will be responsible for providing on-site desktop support for technical infrastructure for end users, advising and assisting users in solving problems related to software, hardware, networks, and peripherals using available technology.

The role requires excellent written and verbal communication skills, as well as the ability to work independently and as part of a team.

Key responsibilities include:

  • Troubleshoot known and unknown hardware & software issues related to desktop, laptops, workstations, peripherals, and associated accessories.
  • Experience with VIP support and engagement.
  • Troubleshoot known and unknown software issues related to Windows platforms.
  • Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general "IT" tasks.
  • Work comfortably in comms areas, providing 'Hands and Eyes' support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams.
  • Site process documentation and knowledgebase article management.

Essential skills & experience:

  • Knowledge of current and past Microsoft windows operating systems
  • Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
  • Experience in Windows imaging techniques (Network & Local)
  • Microsoft Active Directory & Azure Active Directory knowledge
  • Remote desktop support tools
  • Desktop/printer configurations
  • Excellent interpersonal & communication skills
  • Must be able to work independently and part of a team.
  • Experience and technical knowledge of IT, PC's / peripherals, and their architecture
  • Break fix, IMACs, Incidents, Projects
  • Experience with Ticket Management
  • Comfortable with liaising and working alongside 3rd Parties.
  • Display flexibility and the ability to manage your day effectively.

This is an exciting opportunity to join our team and contribute to delivering exceptional services to our customers.

Apply now to take the first step in your career as a Senior Deskside Support Engineer.