Service Delivery Director

4 weeks ago


Greater Manchester, United Kingdom Futures Full time
Service Delivery Lead

Futures is seeking a seasoned Service Delivery Lead to drive the delivery of IT services and strategic initiatives. This role offers a competitive salary, a generous pension, and a hybrid working model, making it an attractive opportunity for experienced leaders.

As Service Delivery Lead, you will oversee a diverse team responsible for managing business relationships, IT services, and vendor collaboration. Your key responsibilities will include:

Key Responsibilities:
  • Lead the IT Service Delivery team, aligning services with organisational goals.
  • Manage the performance of service operations, driving value and innovation.
  • Oversee the integration and management of services with third-party vendors.
  • Ensure compliance with IT standards and effective risk management.
  • Develop strategies for continuous improvement and resource optimisation.

To succeed in this role, you will need:

Requirements:
  • Extensive experience in IT service delivery within complex organisations.
  • Proven leadership skills with the ability to manage cross-functional teams.
  • Strong knowledge of IT infrastructure, cloud technologies, and service management (e.g., ITIL).
  • Excellent communication and stakeholder management abilities.

This is a fantastic opportunity to take on a key leadership role within an organisation undergoing exciting digital transformation. If you're passionate about delivering high-quality IT services and driving continuous improvement, apply today.



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