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Director of Customer Experience

2 months ago

London, Greater London, United Kingdom JBM Full time
Job Description

Company: JBM

Job Title: Director of Customer Experience

Location: Remote (with occasional travel)

Job Type: Full-time

Industry: Technology, AI, and Cleantech

Salary: £80-90k per annum

About the Role:

We are seeking an experienced Director of Customer Experience to join our team at JBM. As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty across our business.

Key Responsibilities:

  • Analyse and interpret data to drive performance across the business
  • Lead and coordinate teams across account management, IT, and data to deliver exceptional customer experiences
  • Take a hands-on approach to leadership and provide day-to-day guidance and support to the team
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to drive business growth and expansion

Requirements:

  • 7 years of experience in a customer-facing management role in a fast-paced, dynamic environment
  • Proven track record of leading small teams and managing complex projects
  • Excellent communication and interpersonal skills, with the ability to inspire and influence stakeholders at all levels
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions
  • Ability to work from home with occasional travel across the UK and Europe

What We Offer:

  • A competitive salary of £80-90k per annum
  • A comprehensive benefits package, including health insurance, pension scheme, and annual leave
  • The opportunity to work with a dynamic and growing company in the AI and cleantech industry
  • A collaborative and supportive work environment, with a focus on employee development and growth