Car Sales Support Specialist

1 week ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Role Overview:

We are seeking an experienced Service Advisor to join our team at Marshall Volkswagen Gatwick. As a key member of our aftersales department, you will play a vital role in delivering exceptional customer service and ensuring that our customers receive the best possible experience.

About the Role:

In this role, you will be responsible for establishing and managing customer relationships, greeting customers on arrival, and supporting their experience through their Marshall journey. You will also act as an advocate for the business and the customer, supporting decision-making to achieve desirable outcomes.

Key Responsibilities:

  • Establish and manage customer relationships ahead of their booking
  • Greet customers on arrival and support their experience through their Marshall journey
  • Act as an advocate for the business and the customer, supporting decision-making to achieve desirable outcomes
  • Complete all administration duties linked to the customer in an accurate and sympathetic manner
  • Proactively support customers with future requirements
  • Work as part of a team to drive outstanding customer service and retention

Requirements:

To succeed in this role, you will need previous customer service experience, strong attention to detail, and the ability to work effectively in a team environment. You should also be comfortable working to deadlines and managing customer expectations with regular communication and updates.

Benefits:

We offer a competitive salary of £25,000-£35,000 per annum, depending on experience, plus a bonus and OTE scheme. You will also benefit from 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme.



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