Senior Client Services Manager

4 days ago


Manchester, United Kingdom iO Associates - UKEU Full time
About iO Associates

We are a forward-thinking tech start-up aiming to revolutionise the outdated financial services industry.

Our team is passionate about delivering exceptional client experiences and creating innovative solutions to drive growth.

Job Summary

We are seeking an experienced Client Care Specialist to join our dynamic team in Manchester. This is a hybrid role (2 days on-site) with a starting salary of £30,000 per annum.

Key Responsibilities
  • Main Point of Contact for clients, ensuring seamless experiences through proactive communication and issue resolution.
  • Develop and implement systems to improve client service delivery, working closely with the marketing and tech teams to create efficient processes.
Requirements
  • Excellent phone handling skills with a strong ability to sell our services to potential customers.
  • Experience with Intercom and/or automated chatbot development.
  • Knowledge of Customer Relationship Management systems.
  • Strong communication and problem-solving skills, with a proactive attitude.
  • Ability to work independently and take ownership of the Client Care function.
  • Expertise in managing relationships with external third-party providers.
What We Offer

Opportunities for career growth and professional development, with the potential to move into a 'head of' position within the next year.


  • Senior Tax Manager

    1 month ago


    Manchester, United Kingdom Hays Senior Finance Full time

    Your new role at Hays Senior Finance involves leading existing portfolios of Private Client Tax Affairs for owner-managed businesses and entrepreneurs. This role is a mix of compliance and advisory work, building strong relationships and becoming an ongoing trusted advisor to key clients.Key Responsibilities:Experience of private client advisory and...


  • Manchester, United Kingdom Hays Senior Finance Full time

    Hays Senior Finance is partnering with a leading accountancy firm to recruit a Private Client Tax Manager.This newly created role will focus on driving growth in private client tax, working closely with the Private Client Tax Partner to develop the business and deliver exceptional standards of work. The ideal candidate will have a deep understanding of UK...


  • Manchester, United Kingdom Hays Senior Finance Full time

    About the RoleAs a Senior Tax Manager, you will play a key part in helping our client's Private Client Tax department maintain and further capitalise on its continued growth. This team deals with complex tax claims for HNWIs, entrepreneurs, and private business owners, including IHT planning and use of IHT efficient structures, as well as providing UK...


  • Manchester, United Kingdom Chase De Vere Full time

    Job OverviewWe are seeking a highly experienced and skilled Senior Client Service Manager to join our team at Chase De Vere. This is an exciting opportunity for a motivated and results-driven individual to take on a leadership role and make a significant impact on our business.


  • Manchester, United Kingdom Hays Senior Finance Full time

    Private Client Tax Manager - Boutique Tax firm Employer Location England, Manchester, Greater Manchester Salary - per annum + Market leading salaries (£50-70k DOE) Closing date 22 Nov 2024 View more categoriesView less categories Sector Salary band , , Contract type Hours Where will they be working You need to or to save a job. Job Details ...


  • Manchester, United Kingdom Hays Senior Finance Full time

    Job DetailsWe are partnering with a reputable and established accountancy firm that is expanding its private client tax team due to continuous investment and growth in this area. This esteemed firm of accountants is thriving and delivering exceptional standards of work to their private client base, requiring a new Senior Private Client Tax Expert to...


  • Manchester, United Kingdom Premier Group Recruitment Full time

    Account Executive / Senior Account Executive RoleA dynamic Client Services team is seeking a skilled Account Executive / Senior Account Executive to join their ranks.As a key member of the team, you will be responsible for building relationships with existing clients, supporting client projects, and contributing to new business development.You will work...


  • Manchester, United Kingdom Hays Senior Finance Full time

    Job OverviewWe are partnering with a successful and established accountancy firm who are growing their private client tax team due to continued investment and growth in this area. This firm of accountants is continuing to thrive and deliver exceptional standards of work to their private client base, and they need a new Private Client Tax Manager to work with...


  • Manchester, United Kingdom Hays Senior Finance Full time

    Private Client Tax Manager Employer Location Manchester, England, Greater Manchester Salary - per annum + £45K-£55K DOE Closing date 6 Dec 2024 View more categoriesView less categories Sector Salary band , Contract type Hours Where will they be working You need to or to save a job. Job Details Your new firm We are partnering with a...


  • Manchester, United Kingdom Hays Senior Finance Full time

    Are you a skilled tax professional looking to drive growth in private client tax?">We have an exciting opportunity for a Private Client Tax Manager to join our team at Hays Senior Finance, working closely with our established accountancy firm partner. The role will involve overseeing a portfolio of private client tax returns, building strong relationships...


  • Manchester, United Kingdom Clyde & Co Full time

    About the RoleWe are seeking a highly organized and detail-oriented Senior Client Services Coordinator to join our team at Clyde & Co.As a key member of our support staff, you will be responsible for providing exceptional client service, managing multiple priorities, and ensuring seamless day-to-day operations.


  • Manchester, United Kingdom Pertemps Network Group Full time

    **Senior Client Services Administrator**: - V20150021**£28,000 - £30,000 Per Annum** - Full Time**Temporary** **Manchester, Greater Manchester** **Administration** **Job Description**: - Elevate your career in client services administration with a pivotal role that places you at the heart of company coordination and execution. A prestigious...


  • Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Senior Associate, Corporate Trust, Client Service At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly % of the world’s investible assets. Every day around the globe, our ,+ employees bring the power of their perspective to the table...


  • Manchester, United Kingdom BNY Mellon Full time

    Overview Senior Associate, Treasury Services Client Service Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known...

  • Senior Tax Manager

    1 month ago


    Manchester, United Kingdom Levitate Recruitment - Accountancy and Insolvency Recruitment Specialists Full time

    We are seeking an experienced Senior Tax Manager to join our Private Client Services team in the North West. As a key member of our team, you will be responsible for managing a portfolio of High Net Worth Individuals, Trusts, Land Estates, and Business Directors.Key responsibilities include:Managing a team of less experienced staff and delegating work among...


  • Manchester, United Kingdom BNY Full time

    We're seeking a highly skilled professional to lead and manage a team of client-facing direct reports, focusing on delivering exceptional client service and maintaining a strong risk mitigation environment.About the RoleThis role involves building and maintaining effective working relationships with key stakeholders, contributing to the objectives and key...


  • Manchester, United Kingdom BNY Full time

    Senior Associate, Corporate Trust, Client Service At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to...

  • Senior Manager

    1 month ago


    Manchester, United Kingdom Stride Resource Management Ltd Full time

    As a Senior Manager - Client Management at Stride Resource Management Ltd, you will play a key role in supporting Account Executives and ensuring top-notch service for their client portfolio. Your responsibilities will include staying informed about market conditions and regulatory changes, collaborating with underwriters to adjust policies as needed, and...


  • Manchester, United Kingdom Cambridge Credentials Full time

    At Cambridge Credentials, we are seeking a Senior Manager, Client Engagement to join our Transaction Services practice. This role will involve leading multiple large, complex workstreams in ambiguous and rapidly changing environments.The ideal candidate will have a strong academic and numerate background, with experience in engagement management, business...


  • Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Role OverviewWe are seeking a highly experienced Client Service Director (VP) to join our Asset Services, Client Service Delivery team in Manchester.About the RoleThis is a senior client and internal-facing role responsible for ensuring overall service quality, client satisfaction, and a consistent client experience for some of our most complex clients. The...