Senior Telemarketing Operations Director
4 days ago
Workshop Recruitment is seeking an experienced Senior Telemarketing Operations Director to join our prestigious clients in the telemarketing and lead generation industry.
About the RoleThis senior-level position involves leading a team of professionals in achieving exceptional KPI performance, increasing client retention, and driving business growth through strategic initiatives. Key responsibilities include:
- Collaborating with Team Managers to ensure delivery of targets and key performance indicators (KPIs).
- Developing and converting the renewal pipeline to drive revenue growth.
- Contributing to the development and implementation of company-wide strategic goals and initiatives.
- Communicating expectations on individual job specifications and fostering a culture of ownership, accountability, and self-sufficiency within the team.
- Delivering high-quality training, coaching, and personal development plans to support team members' growth and success.
- Overseeing consistent client communication and ensuring an excellent client experience through manager insights and team collaboration.
- Leveraging data and analytics to inform decision-making and optimize performance, identifying areas for improvement and growth opportunities.
To succeed in this role, you will require:
- Previous managerial experience in a contact centre or telemarketing environment.
- Proven ability to maintain and report complex information to senior management level.
- Demonstrated high levels of motivation, initiative, and positive leadership skills.
- Ability to work collaboratively with others to achieve shared goals and foster a collaborative environment.
We offer a competitive salary and OTE package, including:
- £36,000 basic salary.
- A very competitive OTE.
This role operates Monday to Thursday from 8:30am to 5:30pm and Friday from 8:30am to 3:00pm.
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Telemarketing Operations Director
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Workshop Recruitment Full timeWorkshop Recruitment is seeking a Telemarketing Operations Director to join our team. This role involves managing the day-to-day needs of the telemarketing team, setting expectations, and supporting them through training, coaching, and personal development while contributing to the company's strategic vision.Key Responsibilities:Working with Team Managers to...
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Telemarketing Operations Director
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Workshop Recruitment Full timeWorkshop Recruitment is seeking a Telemarketing Operations Director to join their team. The ideal candidate will have previous managerial experience within a contact centre/telemarketing environment and be responsible for their actions and accountable for the results.Key ResponsibilitiesOptimise the department's KPI performance, increase client retention,...
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Senior Telemarketing Operations Director
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Telemarketing Operations Manager
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