Senior Telemarketing Operations Director

4 days ago


Portsmouth, Portsmouth, United Kingdom Workshop Recruitment Full time
Lead a High-Performing Telemarketing Team

Workshop Recruitment is seeking an experienced Senior Telemarketing Operations Director to join our prestigious clients in the telemarketing and lead generation industry.

About the Role

This senior-level position involves leading a team of professionals in achieving exceptional KPI performance, increasing client retention, and driving business growth through strategic initiatives. Key responsibilities include:

  • Collaborating with Team Managers to ensure delivery of targets and key performance indicators (KPIs).
  • Developing and converting the renewal pipeline to drive revenue growth.
  • Contributing to the development and implementation of company-wide strategic goals and initiatives.
  • Communicating expectations on individual job specifications and fostering a culture of ownership, accountability, and self-sufficiency within the team.
  • Delivering high-quality training, coaching, and personal development plans to support team members' growth and success.
  • Overseeing consistent client communication and ensuring an excellent client experience through manager insights and team collaboration.
  • Leveraging data and analytics to inform decision-making and optimize performance, identifying areas for improvement and growth opportunities.
Requirements

To succeed in this role, you will require:

  • Previous managerial experience in a contact centre or telemarketing environment.
  • Proven ability to maintain and report complex information to senior management level.
  • Demonstrated high levels of motivation, initiative, and positive leadership skills.
  • Ability to work collaboratively with others to achieve shared goals and foster a collaborative environment.
What We Offer

We offer a competitive salary and OTE package, including:

  • £36,000 basic salary.
  • A very competitive OTE.
Working Hours

This role operates Monday to Thursday from 8:30am to 5:30pm and Friday from 8:30am to 3:00pm.



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