Strategic Operations Manager

12 hours ago


Leeds, Leeds, United Kingdom Zachary Daniels Full time

Join Our Retail Operations Team

Zachary Daniels Recruitment is proud to partner with a leading UK retailer in their search for an exceptional Head of Central Operations.

This strategic role will focus on driving operational excellence, process improvements, and change management across key business functions. As the Head of Central Operations, you will lead projects and initiatives aimed at enhancing operational efficiency, scalability, and customer experience.

The Job Overview:

You will take ownership of leading strategic projects that drive operational improvements across the business. Your primary focus will be on identifying opportunities to optimize processes, reduce costs, and implement best practices across retail operations, supply chain, IT, and customer engagement.

Your Key Responsibilities:

  • Strategic Project Leadership: Lead strategic projects focused on improving processes and systems across retail operations, supply chain, IT, and customer engagement.
  • Process Improvement: Identify inefficiencies and design solutions to improve workflows, enhance productivity, and reduce operational costs.
  • Collaboration & Communication: Partner with senior leaders in various departments to ensure seamless execution of projects and alignment on operational goals.
  • Continuous Learning: Stay at the forefront of industry trends, ensuring the business adopts the latest technologies and methodologies to stay competitive and efficient.
  • Performance Measurement: Utilize data and analytics to measure performance, identify opportunities for improvement, and make data-driven recommendations.
  • Change Management: Oversee the implementation of new processes, technologies, and systems, ensuring smooth transitions and effective adoption across teams.
  • Reporting & KPI Development: Develop key performance indicators (KPIs) to track the success of operational improvements and provide regular updates to senior leadership.

The Ideal Candidate:

We seek an experienced professional with a background in leading process improvement projects and driving operational excellence in complex environments. You'll have expertise in project management, process optimization, and cross-functional collaboration, with a focus on delivering measurable improvements that drive efficiency and customer satisfaction.

Salary: Up to £85,000 + Bonus & Benefits

This is an excellent opportunity to join a well-established and successful retailer, where you will be empowered to make a tangible impact on the company's operations. You will play a key role in driving change and innovation, working with senior leadership and diverse teams across the business.



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