Office Coordinator

3 days ago


Buckhurst Hill, Essex, United Kingdom Rise Technical Recruitment Limited Full time
Job Title: Office Coordinator/Planner

We are seeking an experienced Office Coordinator/Planner to join our team at Rise Technical Recruitment Limited. As a key member of our operations team, you will be responsible for managing daily communications with tenants and clients, handling inquiries, and ensuring smooth service operations.

About the Role:
  • Manage tenant and client communications, ensuring timely and effective responses to inquiries and concerns.
  • Schedule appointments and allocate workloads for engineers, prioritizing emergency and vulnerable tenant jobs while meeting KPIs and SLAs.
  • Monitor job progress, provide quotes, and close jobs, maintaining accurate records and ensuring seamless service delivery.
  • Handle invoicing and certification distribution, ensuring timely and accurate payment processing.
  • Order and manage parts for jobs, maintaining inventory and ensuring efficient service delivery.
  • Update clients via CRM and BIG CHANGE, maintaining accurate records and ensuring effective communication.
About You:
  • 5+ years' experience in customer service and administration, including 3+ years in social housing.
  • Strong communication and organisational skills, with the ability to manage multiple tasks and priorities.
  • Proactive, detail-oriented, and able to work in a fast-paced environment.
  • Fluent in English, with a driving license preferred.
  • Professional when handling vulnerable or elderly customers.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is the bracket available for this position, and the actual salary paid will be dependent on your level of experience, qualifications, and skill set.


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