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Service Team Manager

2 months ago

Guildford, Surrey, United Kingdom Jago Consultants Full time
Service Team Manager Opportunity

We are seeking an experienced and successful Service Team Manager to lead a small team within our service department. Reporting to the Aftersales Manager, you will be responsible for managing, coaching, and motivating employees to deliver high-quality service.

Key Responsibilities:
  • Manage and coordinate the service team to ensure efficient and effective service delivery.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and control cost management for the department.
  • Compile and maintain a resource plan for the workshop and load optimisation.
  • Work closely with the Aftersales Manager to monitor performance against agreed targets.
  • Conduct performance analysis to identify areas of weakness and implement targeted marketing activity.
  • Review CSI surveys and other measures to monitor customer satisfaction.

In return, you will be working in excellent facilities, with a company that offers long-term career progression and a rewarding package.