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Relief Support Worker
2 months ago
About the Role
We are seeking a Relief Worker to join our team at Riverside, a housing association with a difference. As a Relief Worker, you will provide a high-quality, customer-oriented service and assist in providing care and support to customers.
Key Responsibilities
- Assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment.
- Support the delivery of the referral process for new customers.
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
- Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns.
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service.
Requirements
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Experience of working in a team and communicating positively with other people.
- Experience of being able to organise tasks and plan accordingly whilst dealing with people.
- Able to use initiative and have confidence to make decisions.
- Basic administrative and IT skills maintain records.
What We Offer
- Competitive pay & generous pension.
- Investment in your learning, personal development and technology.
- A wide range of benefits.
About Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence.
Why Work for Riverside?
At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
