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Technical Field Service Specialist

2 months ago

Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full time
About the Role:

The Mitsubishi Electric Group is seeking a skilled Technical Field Service Engineer to deliver on-site technical support across our complete range of sold products. As a key member of our team, you will be responsible for providing exceptional levels of customer service and being a solutions provider in all areas of the role.

Key responsibilities include:

  • Performing all key activities in-line with department standards and company principles.
  • Proactively managing your calendar and bookings to ensure the highest level of customer satisfaction post visit.
  • Effectively problem solving to ensure each activity results in clear conclusions and recommendations.
  • Producing concise, well-written technical reports that are submitted on time and in full.
  • Acting in a polite and courteous manner always, providing exceptional levels of customer support when dealing with customers, both on and off site.
  • Complying with Health & Safety in the course of your duties and supporting the administration team in the creation of risk assessments and method statements that adhere to this.
  • Liaising with other areas of the business and engaging positively with outcomes focused on customer centricity and a 'best in industry' service.
  • Tracking, benchmarking, and developing your technical ability on new and existing products to ensure the highest level of knowledge is maintained.

Requirements:

The role requires a good level of technical competence, industry experience, and working knowledge in Refrigeration and Air Conditioning. Minimum requirements include:

NVQ Level 3 in Refrigeration and Air Conditioning.

Category 1 F-Gas (City & Guilds 2079).

Experience working with Electrical and Electronic components and safe working practices.

Minimum of 5 years industry experience working on Mitsubishi Electric products.

Familiarity and use of Mitsubishi Electric Maintenance Tool.

Training qualifications from Mitsubishi Electric.

CSCS Skills Card.

Driving License.

In return for your commitment, we offer:

  • Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
  • Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
  • Pension.
  • Life Assurance.
  • Group Income Protection Scheme.
  • Private Medical, Dental Insurance, and a Cash Plan Scheme - Single cover funded by Mitsubishi.
  • Access to Mitsubishi's very own discount platform.
  • Colleague Referral Scheme.
  • Holiday Buy.
  • Long Service Awards.
  • Cycle to Work Scheme.
  • Sports & Social Club.
  • Employee Assistance Programme including additional services Eldercare & Best Doctors.

Equal Opportunity Statement:

Mitsubishi Electric promotes employee diversity through various measures, including providing a workplace where employees can work to their full potential regardless of gender or age.