Medical Device Specialist
2 weeks ago
We're a leader in medical science, committed to solving the challenges that matter most. Our mission is to advance science for life by creating innovative medical solutions that improve patient lives, create value for our customers, and support our employees and communities.
Job Overview:
We're seeking a talented Field Clinical Specialist to join our team. As a Field Clinical Specialist, you'll provide clinical, technical, and educational support to assigned accounts at a Territory, Regional, National, or EMEA level. Your primary focus will be on case support, using your clinical expertise to influence customer usage of our full portfolio.
Key Responsibilities:
- Provide field and remote clinical support in areas such as case coverage, basic troubleshooting, programming, and patient follow-up for our products.
- Work is driven by customer demand and pre-planned support requirements.
- Attend cases face-to-face or remotely with customers and advise physicians on clinical attributes and techniques associated with our products.
- Ensure timely collection and reporting of all required medical documentation pertaining to our procedural device operation.
- Support the team to achieve projected sales goals and increase sales revenues.
- Develop a deep understanding of hospital workflows and business relationships with hospital personnel to make new contacts and identify key decision makers.
- Respond to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel.
- Record customer information and activities in our CRM system.
- Provide education support on product usage and customer training.
Requirements:
- Clinical expertise and experience.
- A passion for innovation and a willingness to learn and develop.
- A hunger to succeed and excel.
- A growth mentality.
- Patient empathy and focus.
What We Offer:
- An attractive benefits package.
- Inspirational colleagues and culture.
- A fast-growing and innovative environment.
- A team-oriented company culture.
- International opportunities.
- Excellent training and development programs.
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