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Customer Service Representative

1 month ago

Llandudno Junction, Conwy, United Kingdom Lidl in Deutschland Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a high level of store standards, and working collaboratively with colleagues to achieve sales and customer service targets.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and requests in a professional and courteous manner
  • Efficiently process customer transactions, handle cash and operate a till
  • Restock shelves, maintain store displays, and ensure a high level of store standards are maintained at all times
  • Work collaboratively with colleagues to achieve sales and customer service targets
  • Participate in visual merchandising and store maintenance activities to ensure a welcoming and engaging store environment

What We Offer

  • A competitive hourly rate, with additional pay for bank holidays and nights
  • A generous benefits package, including 30-35 days' holiday (pro rata), 10% in-store discount, and a pension scheme
  • Opportunities for career progression and professional development
  • A supportive and collaborative team environment

Requirements

  • Previous experience in a fast-paced retail environment
  • Excellent customer service skills and a positive attitude
  • Ability to work flexible hours, including evenings and weekends
  • Basic math skills and accuracy with handling cash

What to Expect

As a Customer Assistant, you will be an integral part of our store team, working closely with colleagues to deliver exceptional customer service and achieve sales and customer service targets. You will be expected to work collaboratively, maintain a high level of store standards, and provide a welcoming and engaging store environment for our customers.

Why Join Lidl?

Lidl is a dynamic and supportive employer, offering a range of benefits and opportunities for career progression. We are committed to providing a positive and inclusive work environment, where our colleagues can thrive and develop their skills and expertise.