Customer Service Ambassador

2 weeks ago


City of Westminster, Greater London, United Kingdom German Doner Kebab Full time

Job Title: Customer Service Ambassador

Job Type: Full Time

Are you a people person with excellent communication skills? Do you enjoy working in a fast-paced environment where no two days are the same? We're looking for someone to join our team as a Customer Service Ambassador at German Doner Kebab, Piccadilly, York.

About the Role:

  • Provide exceptional customer service and ensure every guest leaves the restaurant having had a great experience.
  • Assist guests in choosing meals and drinks, provide additional up-sell information, and promote additional food items to compliment the guest experience & increase sales.
  • Process orders through the POS system, deliver orders to the kitchen, and assist in preparing and packing food and beverages.
  • Greet EVERY guest in a genuine and warm manner, answer the telephone, and deal with enquiries.
  • Assemble and package orders to brand standard, keep all guest areas clean, sanitary, and tidy, and ensure that all orders are fully complete and ready to be received by the guest.

Requirements:

  • Able to speak clearly and listen attentively to guests and other team members.
  • Maintain a clean & smart appearance, display a positive and enthusiastic approach to all tasks, and exhibit a cheerful and helpful attitude.
  • Adapt to changing business volume levels with a sense of urgency, demonstrate a complete understanding of the menu & Allergens, and follow instructions to achieve brand standards (The GDK way).
  • Ability to fill in daily paperwork in line with GDK standards, maintain the ability to be cross-trained in all areas of the kitchen and front counter, and believe and care for exceptional guest service and impeccable standards.

Benefits:

  • A competitive salary of £18,500 per annum, depending on experience.
  • Ongoing training and development opportunities.
  • The chance to work for a market-leading restaurant chain with over 90 restaurants worldwide.
  • A full Career Pathway and support for progression opportunities.


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