Bike Servicing Professional
1 week ago
We're looking for an experienced Bike Servicing Professional to join our team at Halfords.
The ideal candidate will have excellent technical skills, a passion for delivering exceptional customer service, and the ability to work efficiently in a fast-paced environment.
You will be responsible for servicing and repairing a variety of cycles, including kids', adult, premium, performance, and electric bikes.
Key Responsibilities:
- Servicing and repairing bicycles to the highest standards, ensuring customer satisfaction.
- Providing exceptional customer service, responding to customer queries and resolving issues professionally.
- Developing strong relationships with customers, promoting our products and services to drive sales growth.
- Collaborating with colleagues to achieve sales targets and meet business objectives.
- Contributing to the development of other team members, sharing knowledge and expertise to enhance their skills and confidence.
Requirements:
- Proven experience in a retail or cycle services environment, with a focus on delivering high-quality customer service.
- Excellent technical skills, with the ability to diagnose and repair a range of cycles.
- Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Availability to work on a rota basis, including weekends.
Estimated Salary: £26,000 - £28,000 per annum
Benefits:
- Competitive hourly rate: £11.84 per hour (21+), £9.00 per hour (under 21)
- Opportunities for career progression and professional development
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
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