Executive Operations Manager

3 weeks ago


Bath, Bath and North East Somerset, United Kingdom South Full time

About South

South is the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. We offer a unique activity packed experience, including bowling, arcades, beer-pong, e-darts, virtual reality, karting, shooting booths, karaoke booths, batting cages and much more.

Key Responsibilities

  • To work alongside the General Manager in all areas of the venue and make operational decisions on daily matters of importance.
  • To manage the daily operation of the entire venue, including the selection, training, development and performance management of all staff.
  • Full profit and loss responsibility for the venue.
  • To adhere to company standards and service levels to increase sales, minimize costs, beverage, supply and labour costs.
  • To be fully accountable for all process and procedures within the business from daily transactions to inventory management.
  • To actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities.
  • To ensure positive guest service in all areas. To respond to complaints within the given parameters or escalate to the General Manager, taking any and all appropriate actions to turn dissatisfied guests into return guests.
  • To create an environment that is team focused and encourage a professional and motivating atmosphere for all team members.

Requirements

  • 3+ years of Management experience in the leisure, hospitality, or F&B sector.
  • The ability to lead by example and supervise a team.
  • The ability to inspire and motivate wider teams to deliver an outstanding guest experience.
  • A welcoming and supportive attitude towards those around you.
  • A positive, can-do, and problem-solving attitude.
  • The ability to create a sense of fun.
  • The ability to work shift patterns.

What We Offer

  • 28 days holiday per year.
  • Company pension contribution.
  • Free bowling and activities for you and up to 3 others when you aren't working (off-peak time).
  • 25% off food and drink.
  • The opportunity to get involved with different social activities throughout the year through our team social calendar.
  • Annual team awards party.
  • Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
  • Cycle2Work scheme partnered with Halfords.
  • Refer a friend scheme.

Estimated Salary: £32,000.00 per year.



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