Private Client Manager

4 weeks ago

York, York City, United Kingdom Hiscox Full time

Job Overview

Hiscox is seeking a skilled Private Client Manager to join our team. As an international specialist insurer, we focus on our key areas of expertise and strength, underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

The Role

You will be the first and often only port of call for our key high net worth clients, providing exceptional service and creating and maintaining relationships that matter. You will be responsible for external networking to drive growth and business opportunities into Hiscox Private Client.

Key Responsibilities

  • Building and enhancing both external and internal relationships
  • Dealing with varied and wide-ranging client contacts on a daily basis
  • Getting to know and understand our clients – becoming their go-to person for insurance needs and ensuring we are focused on the right customer outcome
  • Striving to bring in the right business, negotiating new business and renewal terms on dream homes, top-end contents, and unique collections
  • Going the extra mile when dealing with challenging situations, bringing the brand and values to life in every transaction
  • Monitoring the overall performance of the book and ensuring action is taken to correct any performance issues
  • Ensuring client data security and privacy is maintained at all times

Requirements

  • Great with people, able to build honest and effective relationships
  • Negotiation skills with all levels and types of client and experience of having dealt with non-standard risks
  • Experience of exceptional customer service and client management
  • Extraordinary communication skills with the ability to positively affect other people and to win business
  • Strong presentation skills to be able to pitch for business effectively and to influence decisions
  • Able to form strong relationships directly with our high net worth clients
  • Smart decision making when dealing with complex technical issues and ability to justify them even when facts are ambiguous and conflicting
  • Will regularly challenge convention, introduce 'non-standard' business, and able to take decisive action on loss-making business
  • Demonstrable drive and energy to move self and business forward
  • Proven market reputation from experience

Diversity and Hybrid Working

At Hiscox, we care about our people. We hire the best people for the job and are committed to diversity and creating a truly inclusive culture, which we believe drives success. We have introduced hybrid working to encourage a healthy work-life balance.

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