Commercial Supplier Associate

3 weeks ago

Hatfield, Hertfordshire, United Kingdom Ocado Retail Ltd Full time
Supplier Commercial Associate Job Description

About the Role

The Supplier Commercial Associate will play a key role in executing the Joint Business Plan (JBP) activities and implementing plans effectively and on-time. This role will provide dedicated supplier support, liaise between key supplier contacts and Ocado stakeholders, and strive to deliver the best trading outcomes on behalf of the supplier within the framework of the agreed JBP activities.

Key Responsibilities

  • Lead implementation of agreed commercial JBP actions
  • Enhanced collaboration with supply chain team
  • Regular catch-ups with the relevant buyers across Ocado Retail
  • Weekly catch-ups with supplier account executive
  • JBP document completion and maintenance
  • Managing supplier's JBP plans in SFM
  • Meeting all internal deadlines like promotional deadlines, media bookings, and events deadlines.
  • Shopper KPI, won and lost favourites, over and under trades
  • Ad hoc reporting support such as Star Reviewers reports.

Pricing & Promos

  • Cost price & trigger funding maintenance
  • Promotional feedback, loading and troubleshooting to deadlines
  • Ranging, promotional funding, category management, and media selling, review margin mainten promotions, conducting range reviews
  • Post promo Reviews and recommendations
  • Seasonal and event execution support
  • Work within critical path deadlines for all accountabilities, working at pace whilst ensuring accuracy.
  • Adhere to Ocado Retail values and comply with GSCOP and Competition Law.

NPD & Product Review

  • NPD set up through to go live
  • Product changes such as soft & hard barcode swaps and favourite swaps
  • Pickface allocation process
  • Product reviews on descriptions and UoM to drive conversion
  • Relisting, delisting process
  • Optimise web layout and merchandising, all customer-facing product data, product search, Retail and cost pricing, and SKU and range management, substitutions
  • Ensure range is optimised for the customer and matches the business strategy

Media

  • Media placement from set up through to go live and banner checks. Also offering advice/feedback on ways to improve media selection
  • Landing marketing campaigns on key growth drivers
  • Event activation
  • Discoverability improvements through merch team collaboration
  • Responsibility for allocating and booking supplier media (Top Level, banners & FPs, and out-of-category media), Supplier Led Events, Star Reviewers, Homepage nominations, Smart Pass process
  • Banner checks process
  • Managing coupons, check-out walk gifting, and sampling campaigns
  • Allocate unsold media to PepsiCo in order to drive eaches (on buyer's request)
  • Support offsite media deployment and touch points

Merchandising Support

  • Shop walk
  • Tagging/Taxonomy
  • Low converting searches
  • Zero searches

Focal point for day to day engagement

  • Weekly Check in –Phone
  • Monthly Account Meeting
  • Quarterly Review meetings
  • Brand planning day and JBP kick off
  • Attend all Ocado/supplier functional meetings and act of conduit and consistent point across business (ensure take minutes)
  • Collaborative Demand planner
  • Collaborative Insight Analyst
  • Briefing pack and presentation support

Requirements

  • Ability to manage up to two suppliers simultaneously.
  • Numeracy and Accuracy - Office literate, with at least Beginner Excel experience.
  • Communication Skills - Communicates clearly and professionally with internal teams and external suppliers. Comfortable chasing for information and challenging inaccurate information proactively.
  • Confident managing relationships internally and externally, as well as managing expectations including upwards to more senior colleagues. Along with excellent stakeholder management skills.
  • Planning and Organisation - Manages workload and priorities autonomously. Capable of managing multiple tasks at any one time to a high standard, ensuring deadlines are met, highlighting any risks to their manager in advance.
  • Problem Solving - Able to raise blockers and issues to the Senior Buying team in a timely manner.
  • Team player - Works collaboratively and proactively supports colleagues to achieve organisational goals.
  • Consistently embraces and demonstrates ORL's values through their work and behaviours.
  • Be capable and comfortable using data and insights to support with reporting and drawing out key themes and recommendations.
  • Basic commercial understanding or experience to allow the individual to support with KPI management and be proactive in helping the business and the supply partner deliver against the key measures.

What's in it for you

By joining Ocado Retail, you'll have the chance to experience life at the world's largest online retailer, work with an amazing bunch of people who challenge what's possible each day, and grow your skills and career in online retail.

If that's not enough to tempt you, you'll also get access to loads of great benefits to sweeten the deal. Here's a taste of what we offer:

Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you'll follow our standard hiring process - one of our Talent Partners will talk you through this in an initial call.

Everyone's welcome

We're an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

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