Care Operations Coordinator
2 months ago
About the Role
As a Care Coordinator with Helping Hands, you will play a vital role in supporting our customers and carers within the local community. Your primary responsibility will be to ensure that our customers receive the highest standards of care and support through effective allocation of staff.
Key Responsibilities
- Support the Branch Care Manager in providing care and support to our customers and carers within the local community.
- Ensure that customers receive the highest standards of care and support through effective allocation of staff.
- Complete direct observations and supervisions for your care teams within the correct timescales.
- Support the Branch Care Manager to maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
- Reassess customers to ensure care plans are reflective of customer's needs and condition.
- Actively seek new business opportunities and support the commercial growth of the branch.
- Ensure that the highest levels of customer service are always provided.
About You
To be successful in this role, you will need to have a Level 3 Diploma in Adult Care or be willing to work towards achieving this. Additionally, you will need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at supervisory level. You will also need to have a full UK driving licence and access to your own vehicle.
What's in it for You
At Helping Hands, we recognize that running a branch is a lot of responsibility, and we have an excellent support network to assist you with all things HR, Compliance, and Business Development. You will have access to a wide range of benefits, including:
- Career progression opportunities
- 23 days annual leave, rising to 25 after 2 years of service
- Blue Light Card offering discounts from businesses and services
- Access to our employee assistance programme
- Support to complete nationally recognized qualifications
- Refer a friend scheme
- Annual salary review
Helping Hands is committed to promoting a diverse and inclusive workforce, as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.
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