Senior Digital Commerce Manager

6 days ago

London, Greater London, United Kingdom Havas Market Ltd Full time
About Us

We are Havas Market, a specialist e-commerce agency part of the Havas Media Group. Our mission is to create meaningful connections between people and brands to drive business success with one vision, one voice and one P&L.

A multi-disciplinary offering, all united under one leadership, all in one building. Advertising, media, data, and technology, digital, social, mobile, CRM, UX, sports and entertainment, public relations, corporate communications, healthcare, design, research, employer branding and recruitment.

Havas Market provides support to clients, end to end across all their digital retail channels. We combine expert execution skills, powerful technology/data analytics and strategic consulting skills to deliver above market growth and help clients outmanoeuvre competitors.

The Role

This role sits within our Havas Market Account team, which focuses predominantly on managing Amazon Retail (Vendor and Seller Central), and also supporting clients across a range of other marketplaces.

As an Ecommerce Manager, you will own the day-to-day management of our Amazon and Connected Commerce clients, helping to define successful organic and content strategies to deliver growth and operational excellence for your clients.

You will leverage combined knowledge from yourself and your team to come up with solutions to address clients' daily business challenges, ensuring you are mentoring and managing more junior members of the team, and orchestrating cross-functional teams (including advertising) to deliver joined up strategies, plans and results for clients.

Key Responsibilities:
  • Lead the day-to-day management of clients. Work quickly to resolve issues as they arise and anticipate ways to mitigate future issues.
  • Lead weekly status calls and own the status sheet ensuring actions are followed up on in a timely manner and all deadlines are met.
  • Manage executive(s) and be responsible for prioritizing tasks, upskilling them, holding regular catchups, setting objectives and ensuring they are delivering against these, and have the opportunities to learn all the expected disciplines.
  • Support the Ecommerce Director in developing well thought out Ecommerce strategies for your clients, generating content for campaign planning, strategy – including ad hoc briefs and annual planning.
  • Understand the needs of the client's business and ensure recommendations and ideas put forward smart ideas and solutions to align with their short and longer-term goals.
  • Input into client Road Maps setting to clear deliverables and work with Account Director to determine priorities based on client's objectives and targets.
  • Constantly reviewing Content and Operations and making suggestions for how to improve content and ways of working ensuring the clients have best in class digital shelves.
  • Reporting - be responsible for Weekly / Monthly performance reports, ensuring that we are drawing out key actionable insights and questioning activation teams where needed. Taking the lead on the PCA process; briefing out the teams and collating slides to present.
  • New Business - support the Account Director with collecting intelligence for pitch work.
  • Tools - become efficient in using relevant industry tools - specific to Ecommerce.
Essential Skills and Experience:
  • Very strong operational knowledge of the Amazon retail (Vendor and Seller Central) is a must.
  • A good working knowledge of Amazon Ads, D2C, Marketplaces and Social Commerce also important.
  • Proven ability to operate effectively in a fast-paced, entrepreneurial startup in which cross-functional teamwork and initiative are essential.
  • Strong organisation and project management capabilities.
  • Excellent attention to detail.
  • Ability to multitask.
  • Excellent communication, listening and presenting skills.
  • Regularly gives constructive feedback to the team and reports, understanding how the needs of one individual differ from another.
  • Experience with people management, including the development of direct report's Objectives, Reviews and 1-2-1s.
  • Very strong experience in a client facing role & ability to build relationships with external stakeholders.
  • Excel acumen with Strong analytical capabilities, with the ability to translate these into commercial strategies.
  • Someone with a positive attitude who will help build a passionate culture in our team.
  • Fluent in spoken and written English.
What's on offer from Havas:

We want you to do the best work of your career. To support you in managing your career, as well as your commitments and priorities in your life. We have created a modern, market leading approach to personal benefits, wellbeing, and care.

  • We have shown at Havas, that we can all work productively in a new Hybrid manner.
  • To give you even more flexibility, and support a better balance between work and life, Havas employees are given the opportunity to work remotely from anywhere in the world for up to 4 weeks per calendar year.
  • Alongside a generous holiday allocation and birthday off, we are all allocated one day per quarter as mental health days. These are simply days you can take off, guilt free and without eating into your holiday allowance.
  • We have modernised and introduced a market leading parental package for our employees. The Parental Life at Havas policy enhances, broadens, and encourages the uptake of parental leave for all parents, regardless of gender, type of relationship, type of parentship or any other potentially defining characteristic.
  • Competitive parental leave offering.
  • Parental Support & Fertility Support Loans.
  • Pregnancy Support, Coaching & Pregnancy Loss Leave.
  • Return to Work Support System.
  • We also haven't forgotten about those benefits that make a meaningful difference to you, from a Havas Pension Scheme, Group Income Protection and free Mortgage Advice to retail discounts with Havas Perks and Health Insurance, we have you covered and much more.

#LI-PH1

Contract Type :

Permanent

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.

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