System Support Specialist
1 month ago
KBR has developed and implemented a cutting-edge solution for the strategic management of estates and facilities services. Our innovative approach, built on the Estates Intelligence model and 6 A methodology, enables the strategic management of estates and facilities services, a rapidly evolving model in the FM market.
As part of our ongoing growth, KBR is actively recruiting to expand its team to deliver current and future public sector Estates Intelligence contracts.
About the RoleWe are seeking a skilled System Support Specialist to join our Systems Support Team, acting as the initial point of contact for customers, supply chain, and internal teams for all queries relating to the system (primarily Concept and SharePoint), business processes, reporting, and change requests.
You will be responsible for logging and triaging queries, acting as 1st line support, and developing into 2nd line, providing accurate feedback and information or escalating as required. You will be driven to understand the mechanics behind system operation to best respond to users raising queries.
You will coordinate the Change Approvals Board, maintaining accurate updates to all parties as changes are raised, reviewed, tested, and released. As a motivated, self-starter, you will take ownership of your performance and actively seek opportunities for improvement and development.
This role will require you to cover a support period of 08:30 – 17:30.
This opportunity will suit someone looking to develop a career in IT system support, with the chance to gain experience across numerous functions from support and data management to change management and system design and development.
Required Skills & QualificationsEssential:
- Experience supporting various bespoke business IT software packages.
- Experience using Support Team software – ideally JIRA Support Desk.
- Hold, have held, or eligible to apply for security clearance of CTC level or above.
- Strong skills using the Microsoft Office suite (Word, Excel, PowerPoint, Visio).
- Experience of using multiple bespoke business IT systems.
- Experience creating, triaging, and managing support tickets to resolution or escalation.
Desirable:
- Systems, Business Administration, or Engineering or equivalent.
- Experience supporting CAFM systems – ideally Concept Evolution.
- Experience of SharePoint and associated tools.
- Familiarity with ITIL practices – ideally ITIL version 4.
- Full, clean driving license.
- Experience of integration and implementation of complimentary IT tools.
- Knowledge and understanding of Business Process Maps.
- Knowledge of the Facilities Management industry.
- Knowledge of SQL for basic data queries.
The role is based at Swindon, with a hybrid (2-3 days office and WFH) arrangement and occasional travel to Leatherhead.
Better, Stronger, Together
We are dedicated to creating collaborative environments that transcend cultures and geographical boundaries, where all ideas, viewpoints, and input are heard, respected, and considered.
Working at KBR means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients.
We attract the best minds in the world because our expertise thrives on creativity, resourcefulness, and collaboration. That is how we supply our clients with cutting-edge solutions and services.
INCLUSION AND DIVERSITY AT KBR
We are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to and ongoing journey toward being a more inclusive and diverse company.
We understand that by embracing differences and working together, we are more innovative, more resilient, and safer.
We Deliver — Together.
KBR EQUAL OPPORTUNITY EMPLOYER STATEMENT
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status, and/or beliefs, or any other characteristic protected by federal, state, or local law.
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